Our client, a removals company is looking for a Relocation Administrator to join their office in Guildford. Your main task will be: * Dealing with enquiries, sending details to the Branch or Agent network and referring to the procedures. * Supporting the Branch and Agent network to ensure the smooth running of both enquiries and confirmed movements between the Account, the transferee, the department, the branches and agents. * Ensuring that all the relevant paperwork is maintained on a day-to-day basis. * Utilising and maintaining the database on a day-to-day basis. * Following up Branches and Agents to ensure that a suitable update on enquiries is maintained. * Producing invoices and ensuring the authorisation of invoices. * Resolving insurance claims with efficiency and tact, according to Company Procedures. * Updating and producing procedure sheets for all branches and the Account. * To ensure compliance of oneself with the Health and Safety at Work etc. Act 1974. * To ensure compliance of oneself with defined quality system policy and procedures in accordance with ISO 9002. * Any other duties as may be reasonably requested by the Manager. Must have previous administration experience
