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- Tasks: Lead a team to deliver top-notch customer service in freight operations.
- Company: Join a dynamic freight forwarder focused on excellence and client satisfaction.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work environment.
- Why this job: Be part of a team that values innovation and client relationships in a fast-paced industry.
- Qualifications: Experience in customer service and logistics management is essential.
- Other info: Opportunity to work closely with key accounts and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a freight forwarder is looking for a Customer Service Manager. GENERAL PURPOSE OF THE POSITION Direct and manage the operations staff within your business unit to ensure that they are appropriately resourced, motivated and trained and that they carry out their responsibilities whilst delivering and developing a best-in-class service across all aspects of the operation. Managing local Key Account client relationships in respect of performance, communication, client SOP’s and development of the services we offer. Ensure effective cost and margin management is maintained, along with vendor management and selection to ensure the best-in-class service levels are provided Reporting to the Branch Manager you will work closely with customers, clients, agents and business stakeholders. Manage your time to ensure that priorities and targets set are achieved. ESSENTIAL DUTIES AND RESPONSIBILITIES * Manage all aspects of the import & export shipping process along with clients purchase order management * Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place for shipments * Obtain and communicate, internally and externally, all necessary information to ensure customer needs are met continuously * Liaise between suppliers, forwarders and agents to obtain up to date shipment information and to ensure all shipments are handled to our required levels * Provide transpor…
Freight Customer Service Manager employer: Top Talent Recruit
Contact Detail:
Top Talent Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Customer Service Manager
✨Tip Number 1
Familiarize yourself with the freight forwarding industry and its key players. Understanding the dynamics of import and export processes will give you an edge in discussions and interviews.
✨Tip Number 2
Highlight your experience in managing customer relationships and service delivery. Be prepared to share specific examples of how you've improved client satisfaction or streamlined operations in previous roles.
✨Tip Number 3
Demonstrate your ability to manage teams effectively. Discuss your leadership style and how you motivate and train staff to achieve high performance and service standards.
✨Tip Number 4
Prepare to discuss cost and margin management strategies. Show that you understand how to balance operational efficiency with maintaining high service levels, which is crucial for this role.
We think you need these skills to ace Freight Customer Service Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Freight Customer Service Manager position. Understand the key responsibilities and essential duties to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing customer service operations, particularly in the freight forwarding or logistics industry. Use specific examples that demonstrate your ability to manage client relationships and improve service levels.
Showcase Communication Skills: Since the role involves liaising with various stakeholders, highlight your communication skills. Provide examples of how you've effectively communicated with clients, suppliers, and team members in previous roles.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the company. Mention how your skills align with their goals, especially in terms of cost management and service delivery.
How to prepare for a job interview at Top Talent Recruit
✨Understand the Freight Forwarding Industry
Make sure you have a solid grasp of the freight forwarding industry, including key terms and processes. This knowledge will help you answer questions confidently and demonstrate your expertise in managing shipping operations.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and trained staff in previous roles. Highlight any successful projects or initiatives you've led.
✨Prepare for Client Relationship Questions
Since managing Key Account client relationships is crucial, think about your past experiences with clients. Be ready to share specific examples of how you've handled client communications, resolved issues, and developed services to meet their needs.
✨Demonstrate Cost and Margin Management Knowledge
Understanding cost and margin management is essential for this role. Prepare to discuss your experience with budget management and how you've ensured profitability while maintaining high service levels in previous positions.
