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- Tasks: Manage end-to-end freight forwarding activities and ensure compliance with strict SOPs.
- Company: Dynamic freight forwarding company based in Hull, focused on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Why this job: Join a fast-paced industry and build strong relationships with customers and suppliers.
- Qualifications: Experience in freight forwarding and strong customer service skills required.
- Other info: Collaborative team culture with a focus on best practices and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a freight forwarder is looking for a General Freight Forwarder to join their office in Hull. The role involves:
- Completion of end-to-end forwarding activities.
- Following strict and time sensitive SOPs/KPIs to ensure compliance.
- Working closely with internal and external customers, focusing on customer service.
- Using Cargo Wise / MS Office as requested.
- Ensuring invoicing, job costing, and milestones are updated within the required timeframe.
- Month end department compliance.
- Customs Entries and cost control.
- Assisting team colleagues where required.
- Ensuring all reports, including internal and customer specific, are completed within the deadline.
- Resolving queries from customers and suppliers.
- Adopting Best Practice models.
- Working closely with the Operations Manager for internal and external rates reviews.
- Maintaining contact with customers and suppliers to build relationships.
- Participating in customer reviews when required to enhance visibility and relationships with customers.
- Assisting sales and management with customer development.
- Maintaining a clean desk policy.
- Operating within the company's QA system.
- Performing any other tasks as directed by their supervisor or Line Manager.
Locations
Freight Forwarder in Hull, North East employer: TOP TALENT RECRUIT LTD
Contact Detail:
TOP TALENT RECRUIT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder in Hull, North East
✨Tip Number 1
Network like a pro! Get out there and connect with people in the freight forwarding industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the company and understand their operations, especially how they handle end-to-end forwarding activities. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your customer service skills! In the freight forwarding world, keeping clients happy is key. Be ready to share examples of how you've resolved queries or built strong relationships with customers in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you started!
We think you need these skills to ace Freight Forwarder in Hull, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight Forwarder role. Highlight your experience with end-to-end forwarding activities and any relevant software like Cargo Wise. We want to see how your skills match what we're looking for!
Showcase Customer Service Skills: Since customer service is key in this role, don’t forget to include examples of how you've successfully managed customer relationships in the past. We love seeing candidates who can demonstrate their commitment to excellent service!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can follow strict SOPs and KPIs, so clarity is crucial!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at TOP TALENT RECRUIT LTD
✨Know Your Freight Forwarding Basics
Make sure you brush up on the fundamentals of freight forwarding. Understand end-to-end processes, SOPs, and KPIs that are crucial for the role. Being able to discuss these confidently will show your potential employer that you're ready to hit the ground running.
✨Demonstrate Customer Service Skills
Since customer service is a key focus for this position, prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will highlight your ability to maintain strong relationships with clients and suppliers.
✨Familiarise Yourself with Cargo Wise and MS Office
If you have experience with Cargo Wise or similar software, be ready to talk about it. If not, consider doing a quick tutorial to understand its basic functions. Proficiency in MS Office is also essential, so be prepared to discuss how you've used these tools in previous roles.
✨Prepare for Teamwork Questions
This role involves assisting colleagues and working closely with the Operations Manager. Think of specific instances where you've collaborated effectively in a team setting. Highlighting your teamwork skills will demonstrate that you're a good fit for their collaborative environment.