At a Glance
- Tasks: Manage ticketing operations and ensure smooth customer experiences in the travel industry.
- Company: Leading travel and aviation business with a focus on growth and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work with GDS systems and build relationships with customers.
- Why this job: Join a passionate team and make a real impact in the travel sector.
- Qualifications: Experience in ticketing management and strong knowledge of airline fares.
The predicted salary is between 35000 - 45000 £ per year.
Top Recruit is partnering with a leading travel and aviation business seeking an experienced Reservations Ticketing Manager to oversee its ticketing operation and support continued growth.
Key Responsibilities
- Manage the day-to-day running of the ticketing department.
- Oversee all ticketing queues, including schedule changes, reissues, web bookings, and general enquiries.
- Ensure tickets and reissues are issued within required deadlines.
- Monitor airline schedule changes and update customers, agents, and systems accordingly.
- Manage TINS reports and system interfacing processes.
- Support operational relationships with GDS providers.
- Load and manage specialist fares across GDS platforms, including NDC, Cruise fares, Corporate fares, IT fares, and One-way fares.
- Manage the ADM and ACM process.
- Coordinate airline training alongside the training team.
- Build strong relationships with e-sales customers.
- Communicate airline disruptions and support contingency planning.
- Participate in an out-of-hours emergency rota.
About You
- Previous ticketing management or senior ticketing experience.
- Strong knowledge of airline fares, ticketing, and worldwide destinations.
- Experience with Amadeus and Galileo GDS systems.
- Excellent communication and customer service skills.
- Strong organisational, analytical, and problem-solving abilities.
- High attention to detail and ability to work to deadlines.
Interested? If you're an experienced aviation ticketing professional looking for your next challenge, apply today through Top Recruit for a confidential discussion.
Ticketing Manager employer: Top Recruit
Join a dynamic and innovative travel and aviation business that values its employees and fosters a collaborative work culture. As a Ticketing Manager, you will benefit from ongoing professional development opportunities, a supportive team environment, and the chance to make a significant impact in a growing sector. Located in a vibrant area, this role offers unique advantages such as flexible working arrangements and access to industry-leading resources.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Manager
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Top Recruit who are looking for fresh talent for roles like Ticketing Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Top Recruit and give you a leg up for your Ticketing Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Ticketing Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Ticketing Manager
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Ticketing Manager role at Top Recruit.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Ticketing Manager position at Top Recruit.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Top Recruit.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Top Recruit's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Ticketing Manager.
How to prepare for a job interview at Top Recruit
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Top Recruit.
