At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and complaints in a fast-paced environment.
- Company: Join a supportive team at Top Jobs Group, known for its fun and casual atmosphere.
- Benefits: Enjoy free parking, a canteen, and a competitive salary with potential for permanent placement.
- Other info: Flexible working hours with a rota that includes weekends, perfect for balancing studies.
- Why this job: Make a difference in customer experiences while developing your skills in a dynamic role.
- Qualifications: Must have previous office-based customer service experience.
The predicted salary is between 13.5 - 16.5 £ per hour.
We are recruiting for a customer-focused Customer Service Administrator to join a busy and fast-paced service team based in Dartford. This is an excellent opportunity for an individual with strong customer service and coordination experience who is seeking a more measured and supportive working environment.
You will act as the first point of contact for customers, managing customer enquiries, complaints, arranging delivery dates for customers along with general enquiries.
- Must have Office based Customer Service experience
- Temp - Perm - 13 Weeks
- Salary - £14.00ph - £15.86ph
- Hours - 40 hours a week, Working 5 days a week out of 7 - Monday to Sunday
- This will be on a Rota - Weekdays - 8am-5pm, 9am - 6pm, 10am - 7pm or 11am - 8pm. Weekends - 8am - 5pm - 2 Weekends out of 3 working either a Saturday or a Sunday.
- Permanent Salary - £33,000
- Free Parking, Free Canteen, Casual Dress, Fun Environment
Locations
Customer Service Advisor in Hawley, Kent employer: TOP JOBS GROUP LTD
Top Jobs Group is an excellent employer, offering a supportive and friendly team environment in Bromley, where you can thrive in a fast-paced role as a Scheduling & Reactive Repairs Administrator. With genuine career progression opportunities, hybrid working arrangements, and a stable permanent position, you'll enjoy a fulfilling work-life balance while contributing to a growing business dedicated to exceptional service in housing maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hawley, Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TOP JOBS GROUP LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TOP JOBS GROUP LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Hawley, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TOP JOBS GROUP LTD:Your cover letter is your chance to shine! Tell us why you want to work at TOP JOBS GROUP LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TOP JOBS GROUP LTD!
How to prepare for a job interview at TOP JOBS GROUP LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
