Job Specification – Sales Co-ordinator (x2 Positions)

Job Specification – Sales Co-ordinator (x2 Positions)

Salary: £27,000 per annum, plus performance related bonuses
Location: Initially Harwich, relocating to Holton St Mary at the end of February
Type: Full time, permanent
Recruiting on behalf of our client

We are supporting a well established UK manufacturer and supplier within the vehicle safety and electrical sector. Due to an upcoming site relocation, the business is seeking two Sales Co-ordinators to join their team. Candidates must be comfortable working initially from the Harwich site before moving with the team to Holton St Mary.

Own transport is required due to the location of both sites.

Role Overview

Reporting to the Sales Manager, the Sales Co-ordinator will provide essential support to customers, manage incoming orders and enquiries, and deliver high quality administrative support to the Sales department. This is a soft sales role, focused on relationship building and excellent service rather than cold selling. Performance related bonuses are available.

Working Hours

The company operates on a rotating shift pattern:

Week 1 – 8:30am to 4:30pm

Week 2 – 9:00am to 5:00pm

Week 3 – 9:30am to 5:30pm

This rotation continues on an ongoing basis.

Key Responsibilities

• Receive, process and monitor customer sales orders and enquiries across multiple communication channels
• Ensure customer requirements are clearly understood and can be met within company processes and quality standards
• Liaise with Warehouse, Distribution, Production and Purchasing departments to confirm order fulfilment
• Accurately input sales orders into internal systems and check outputs for accuracy
• Respond to customer enquiries within agreed timescales
• Provide administrative support to the Sales Manager and wider Sales & Marketing team
• Produce required documentation for specific markets, including export and regulated industry documentation
• Work with carriers and forwarding agents to ensure timely delivery, handle returns and assist with locating missing goods
• Build a strong working relationship with an allocated Area Sales Manager and provide high level support
• Contribute to general administrative and clerical duties within the department
• Assist with main reception and telephony cover as needed, including greeting visitors professionally and handling incoming calls

Skills & Experience Required

• Previous experience in sales coordination, customer service or order processing
• Strong administrative and organisational skills
• Confident using internal systems and MS Office
• Ability to multitask and work to deadlines
• Customer focused and proactive approach missing. Need to close each
• .

Additional Information

Must be able to work from the Harwich site initially

Will move to the Holton St Mary site from late February

Salary: £27,000 per annum, plus performance related bonuses

Two positions available due to site relocation and team growth