Sales Support & Enquiry Coordinator in Colchester

We are recruiting for a Sales Support & Enquiry Coordinator to join a well-established and growing specialist manufacturing business based in the Essex countryside. This is a great opportunity for someone who enjoys a varied role combining customer service, sales administration and coordination. You’ll be an important part of the sales process, acting as the first point of contact for prospective customers and supporting the wider Sales team from initial enquiry through to order and delivery.

The Role

As Sales Support & Enquiry Coordinator, you’ll manage incoming sales enquiries and ensure potential customers receive a prompt, professional and helpful service. You’ll also provide day-to-day administrative support to the Sales team, helping keep quotations, orders, documentation and customer communication running smoothly.

Key Responsibilities

• Monitor and manage incoming website and sales enquiries
• Respond promptly to prospective customers and provide initial product information
• Qualify new enquiries and pass more technical requirements to the appropriate member of the Sales team
• Act as a professional and helpful first point of contact for new customers
• Prepare formal quotations and order confirmations
• Maintain accurate records of customer enquiries and interactions
• Assist with sales documentation, project folders and post-sale administration
• Prepare shipping quotations and relevant export documentation
• Book transport with hauliers and freight forwarders
• Support the Sales team with general administration and coordination

What We’re Looking For

We’re looking for someone who is proactive, organised and confident communicating with customers. Ideally, you’ll have:

• Previous experience within sales support, administration or a customer-facing role
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Confidence dealing with customers by phone and email
• The ability to manage multiple enquiries and priorities
• Good IT skills, particularly Microsoft Excel, Word and Outlook
• Experience using Sage 200 would be advantageous
• An interest in learning about technical products and solutions
• Previous experience within a manufacturing, engineering or technical environment would be beneficial, but isn’t essential

Why Apply?

This is an opportunity to join an established and growing business where you can become a key part of the sales operation. You’ll work within a friendly team, gain exposure to an interesting technical product range and have the opportunity to develop your knowledge and responsibilities as the business continues to grow.