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- Tasks: Lead a team to ensure top-notch client service and satisfaction.
- Company: Join a leading firm in Property & Facility Risk Management Services.
- Benefits: Enjoy competitive pay, performance incentives, and career growth opportunities.
- Why this job: Be part of a dynamic team working with high-profile clients in an exciting industry.
- Qualifications: Experience in Client Services or Account Management is essential; strong leadership skills required.
- Other info: This role offers a hands-on approach to problem-solving and operational challenges.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a leading company in Property & Facility Risk Management Services is seeking an experienced Client Services Manager to oversee their client service operations and drive excellence in customer satisfaction. This is a key leadership role, ensuring that client relationships are nurtured, service delivery is seamless, and business objectives are met.
The ideal candidate will be a strong communicator, a strategic thinker, and a hands-on leader who thrives in a fast-paced environment. You’ll be responsible for managing a team of Client Services Coordinators, optimising processes, and acting as the main point of contact for key clients., * Act as the primary liaison for high-value clients, ensuring their needs are met with professionalism and efficiency.
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Oversee all client communications, handling queries, escalations, and feedback while maintaining high service standards.
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Lead, mentor, and develop a team of Client Services Coordinators, fostering a positive and high-performing work environment.
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Set clear objectives, track team performance, and ensure all service level agreements (SLAs) are met.
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Conduct monthly one-on-one meetings to support team development and performance.
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Manage and resolve scheduling or resource challenges, ensuring a smooth service delivery process.
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Organise and oversee client site visits, ensuring all logistical and operational elements are efficiently coordinated.
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Monitor key performance indicators (KPIs), implementing improvements where necessary.
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Collaborate with senior leadership to enhance client satisfaction and drive business growth.
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Identify opportunities for upselling and contribute to strategies for client retention.
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Ensure compliance with company policies and industry regulations.
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Play a hands-on role within the team, leading by example and proactively solving operational challenges.
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Proven experience in a Client Services, Account Management, or Customer Success role, ideally within [relevant industry].
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Strong leadership skills with experience in managing and developing teams.
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Excellent communication and relationship-building abilities.
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A proactive and hands-on approach to problem-solving and service improvement.
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Ability to multitask, prioritise, and manage complex operational challenges.
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Strong analytical skills with the ability to monitor and improve KPIs.
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Commercial awareness and an understanding of client retention and revenue growth strategies.
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Must Drive, If you are a motivated and strategic Client Services Manager looking to take the next step in your career, we’d love to hear from you!
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Competitive salary + performance-based incentives.
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Career growth opportunities within a thriving organisation.
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A collaborative and supportive team culture.
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The chance to work with high-profile clients in an exciting industry.
Apply
Jack Slater
jack@topjobrecruitment.com
Quote Reference PC002513, We would love to help you with your recruitment needs. Call us on 01206 548421, email info@topjobrecruitment.com or message us below.
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Get in touch
01206 548421 (24hrs)
Client Services Manager employer: Top Job Recruitment Ltd
Contact Detail:
Top Job Recruitment Ltd Recruiting Team
+441206548421
info@topjobrecruitment.com
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Prepare examples of how you've successfully managed teams and improved service delivery in previous roles.
✨Tip Number 2
Familiarize yourself with the company's client base and their specific needs. This will help you demonstrate your understanding of client relationships and how you can enhance their satisfaction.
✨Tip Number 3
Be ready to discuss your experience with KPIs and how you've used data to drive improvements in client services. Highlight any successful strategies you've implemented in the past.
✨Tip Number 4
Prepare to talk about your problem-solving approach. Share specific instances where you've proactively addressed operational challenges and how that led to better service outcomes.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, account management, or customer success. Emphasize leadership roles and any achievements that demonstrate your ability to drive customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and hands-on leadership style. Mention specific examples of how you've nurtured client relationships and improved service delivery in previous roles.
Highlight Key Skills: In your application, clearly outline your strong communication skills, ability to multitask, and experience with KPIs. These are crucial for the Client Services Manager role and should be evident in your documents.
Show Enthusiasm for the Role: Convey your motivation for applying and your excitement about the opportunity to work with high-profile clients. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Top Job Recruitment Ltd
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in managing and developing teams, and share specific examples of how you've fostered a positive work environment.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you handle client communications, manage queries, and resolve escalations while maintaining high service standards.
✨Demonstrate Strategic Thinking
The company is looking for a strategic thinker. Prepare to discuss how you've identified opportunities for upselling or improved client retention in previous roles. Highlight your analytical skills and how you've monitored and improved KPIs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've successfully managed complex operational challenges or resolved scheduling issues, showcasing your proactive approach.
