At a Glance
- Tasks: Manage relationships with creators and ensure project success through effective communication.
- Company: Fast-growing agency supporting the online creator economy with a vibrant culture.
- Benefits: Competitive salary, performance bonuses, modern workspace, and great team perks.
- Other info: Work on-site in Lichfield with opportunities for growth and collaboration with leadership.
- Why this job: Join a dynamic team and help creators thrive in a fast-paced environment.
- Qualifications: Experience in client success or social media coordination with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Top Drawer Management Ltd (TDM) is a fast-growing agency that powers the online creator economy.
We deliver comprehensive support to digital creators - from CRM-based sales management and social media marketing to financial advice, tax guidance, banking solutions, and welfare services.
Our 24-hour interactive headquarters in the heart of the Midlands features gym and spa facilities, offering a modern and engaging place to work.
The Opportunity
We're looking for an enthusiastic and detail-oriented Success Manager to join our dedicated creator success team.
You'll act as the key link between our creators and internal departments, ensuring that projects are delivered on time and that all parties achieve outstanding results.
The perfect candidate will be an excellent communicator who understands the dynamics of social media platforms and enjoys helping creators reach their potential.
You'll work closely with our existing Success Managers and report directly to the Marketing Team Leader and CMO.
- Main Responsibilities
- Managing day-to-day relationships across a portfolio of creators.
- Running regular strategy calls to review performance and set direction.
- Coordinate deliverables and deadlines to maintain smooth collaboration between both sides.
- Provide creators with regular support, guidance, and actionable feedback to boost their success.
- Develop positive and productive relationships with creators built on trust and transparency.
- Work cross-functionally with marketing and operations teams to ensure flawless execution of campaigns.
- Anticipate potential issues or bottlenecks and find proactive solutions to improve outcomes.
Who You Are
- Experienced in client success, creator management, or social media coordination.
- An excellent communicator who can handle both professional and creative conversations confidently.
- Familiar with all major social media platforms and preferably experienced in managing or growing accounts.
- Organised and able to juggle multiple projects, relationships, and deliverables effectively.
- Adaptable, forward-thinking, and comfortable in a dynamic, fast-paced environment.
- Based within commuting distance of Lichfield, able to work on-site 5 days per week, with some weekend availability when needed.
- Preferred Experience
- Background in industries that involve regulated or sensitive content.
- Knowledge of tools such as Inflow, Discord, Telegram, Cap Cut, Adobe Photoshop, or Canva.
- Strong grasp of the inner workings of social platforms, including algorithm behaviour and engagement trends.
- What We Provide
- Competitive salary, depending on experience.
- Quarterly performance-based bonuses.
- The opportunity to play a key role in an ambitious agency that is expanding quickly in a thriving niche.
- Direct collaboration with company founders and senior leadership.
- A results-driven culture that values creativity, communication, and initiative.
- Access to a modern workspace with great perks - free drinks, games, and an engaging team environment.
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Client Success Manager in Lichfield employer: Top Drawer Management
TopDrawerManagement Ltd (TDM) is an exceptional employer that fosters a vibrant and innovative work culture, perfect for those passionate about supporting digital creators. With a modern headquarters in the Midlands featuring gym and spa facilities, employees enjoy a dynamic environment that promotes both personal and professional growth. TDM offers competitive salaries, performance-based bonuses, and the unique opportunity to collaborate directly with company founders, making it an ideal place for individuals looking to make a meaningful impact in the creator economy.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Lichfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Top Drawer Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Top Drawer Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager in Lichfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Top Drawer Management:Your cover letter is your chance to shine! Tell us why you want to work at Top Drawer Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Top Drawer Management!
How to prepare for a job interview at Top Drawer Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
