At a Glance
- Tasks: Lead client relationships and oversee strategic accounts in healthcare.
- Company: Join Top Doctors Group, a leader in digital healthcare innovation.
- Benefits: Competitive salary, bonus scheme, remote work, and growth opportunities.
- Other info: Dynamic, inclusive team with a focus on professional development.
- Why this job: Make a real impact in healthcare by enhancing patient experiences.
- Qualifications: Experience in customer success within the UK healthcare sector.
The predicted salary is between 43200 - 72000 £ per year.
Top Doctors Group keeps growing! Do you want to join the company that has revolutionised private medicine and medical technology? At Top Doctors Group, we work to digitalise healthcare and strengthen our position as the global leader in eHealth.
We deliver innovative digital health, patient acquisition, and patient-experience solutions to NHS and private healthcare providers through our Top Doctors UK and iWantGreatCare brands. As we expand our portfolio with new software and AI solutions for hospitals in the UK and Ireland, we are looking for an experienced Customer Success Manager Lead to manage key client relationships and oversee strategic accounts and projects.
We are open to hiring professionals based either in Barcelona or fully remote in the UK.
What will be your role?
- Act as the primary point of contact for senior stakeholders across the NHS, private hospitals, and key healthcare partners during onboarding, implementation, and ongoing delivery.
- Build strong relationships with decision-makers "from ward to board", ensuring our solutions support their strategic priorities.
- Lead and mentor the Client Managers and Client Support teams for our B2B UK & Ireland business across the UK, Ireland, and Barcelona, providing coaching, guidance, and performance oversight.
- Oversee contract renewals and account plans, ensuring a clear, structured retention strategy for every client.
- Identify upsell opportunities and collaborate with Client Managers and Business Development teams to drive organic growth.
- Work closely with the Managing Director to define priorities and develop strategic plans for client expansion.
- Monitor and enhance client satisfaction, implementing processes to measure and improve NPS and renewal health.
- Gather client feedback and work with the Product team to translate insights into development opportunities.
- Represent Top Doctors Group at customer events, NHS/private healthcare conferences, and strategic meetings when needed.
- Maintain impeccable CRM records and ensure accurate account documentation.
Minimum Requirements
- Strong experience acting as a Senior Customer Success or Client Manager, managing healthcare clients in the UK (NHS and private hospitals).
- Proven success in leading client-facing teams and managing full account portfolios.
- Strong stakeholder management skills and the ability to engage senior executives.
- Experience presenting to boards and hospital leadership teams.
- Ability to understand and discuss technology and software solutions (no technical expertise required).
- Experience in the Irish healthcare market is a strong plus.
- Ability to travel across the UK, Ireland, and Barcelona.
- Spanish is desirable but not required.
What We Offer
- Competitive base salary with a bonus scheme based on agreed targets.
- Stakeholder pension.
- Full-remote work model (home-based in the UK).
- Opportunities for growth and professional development.
- A dynamic, international team that values inclusion and diversity.
At Top Doctors Group, we are proud to create an inclusive work environment where we value and respect the diversity of all people. We firmly believe that this is the only way for the entire team to fully develop their talent and contribute to the success of our company.
Senior Manager Customer Success - UK & Ireland employer: Top Doctors
Top Doctors Group is an exceptional employer that champions innovation in healthcare technology while fostering a dynamic and inclusive work culture. With a fully remote work model available in the UK, employees benefit from competitive salaries, a bonus scheme, and ample opportunities for professional growth within a diverse international team. Join us to make a meaningful impact in the healthcare sector and advance your career in a supportive environment that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Customer Success - UK & Ireland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, webinars, or even local meetups. The more you engage with potential employers and peers, the better your chances of landing that Senior Manager Customer Success role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or at networking events, don’t hold back on sharing your success stories. Talk about how you've improved client satisfaction or driven growth in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining Top Doctors Group!
We think you need these skills to ace Senior Manager Customer Success - UK & Ireland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Manager Customer Success role. Highlight your experience in managing healthcare clients and leading teams, as these are key aspects of the job. We want to see how your background aligns with our mission at Top Doctors Group!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success in healthcare and how you can contribute to our growth. Be sure to mention any relevant experience with NHS or private hospitals, as this will catch our eye.
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to engage with senior executives and decision-makers. We’re looking for someone who can build strong relationships, so share examples of how you've successfully navigated complex stakeholder environments in the past.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it shows us that you're proactive and keen to join our dynamic team at Top Doctors Group!
How to prepare for a job interview at Top Doctors
✨Know Your Stakeholders
Before the interview, research the key stakeholders in the NHS and private hospitals. Understand their strategic priorities and how Top Doctors Group's solutions can support them. This will help you demonstrate your ability to build strong relationships 'from ward to board'.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading client-facing teams. Share specific examples of how you've mentored others and driven performance. Highlighting your leadership style will resonate well with the interviewers, especially since they’re looking for someone to lead and mentor Client Managers.
✨Understand the Tech Landscape
While you don’t need technical expertise, having a solid understanding of technology and software solutions in healthcare is crucial. Brush up on current trends and innovations in digital health, as this will allow you to engage confidently with senior executives during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and client management strategies. Think about past experiences where you successfully managed client relationships or resolved issues, and be ready to share these stories to illustrate your approach to customer success.
