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- Tasks: Lead client relationships and oversee strategic accounts in healthcare.
- Company: Join Top Doctors Group, a leader in digital healthcare innovation.
- Benefits: Competitive salary, bonus scheme, remote work, and growth opportunities.
- Why this job: Make a real impact in healthcare while working with a dynamic international team.
- Qualifications: Experience in customer success management within the UK healthcare sector.
- Other info: Inclusive environment that values diversity and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Top Doctors Group keeps growing! Do you want to join the company that has revolutionised private medicine and medical technology? At Top Doctors Group, we work to digitalise healthcare and strengthen our position as the global leader in eHealth. We deliver innovative digital health, patient acquisition, and patient‑experience solutions to NHS and private healthcare providers through our Top Doctors UK and iWantGreatCare brands. As we expand our portfolio with new software and AI solutions for hospitals in the UK and Ireland, we are looking for an experienced Customer Success Manager Lead to manage key client relationships and oversee strategic accounts and projects. We are open to hiring professionals based either in Barcelona or fully remote in the UK.
What will be your role?
- Act as the primary point of contact for senior stakeholders across the NHS, private hospitals, and key healthcare partners during onboarding, implementation, and ongoing delivery.
- Build strong relationships with decision‑makers “from ward to board”, ensuring our solutions support their strategic priorities.
- Lead and mentor the Client Managers and Client Support teams for our B2B UK & Ireland business across the UK, Ireland, and Barcelona, providing coaching, guidance, and performance oversight.
- Oversee contract renewals and account plans, ensuring a clear, structured retention strategy for every client.
- Identify upsell opportunities and collaborate with Client Managers and Business Development teams to drive organic growth.
- Work closely with the Managing Director to define priorities and develop strategic plans for client expansion.
- Monitor and enhance client satisfaction, implementing processes to measure and improve NPS and renewal health.
- Gather client feedback and work with the Product team to translate insights into development opportunities.
- Represent Top Doctors Group at customer events, NHS/private healthcare conferences, and strategic meetings when needed.
- Maintain impeccable CRM records and ensure accurate account documentation.
Minimum requirements:
- Strong experience acting as a Senior Customer Success or Client Manager, managing healthcare clients in the UK (NHS and private hospitals).
- Proven success in leading client‑facing teams and managing full account portfolios.
- Strong stakeholder management skills and the ability to engage senior executives.
- Experience presenting to boards and hospital leadership teams.
- Ability to understand and discuss technology and software solutions (no technical expertise required).
- Experience in the Irish healthcare market is a strong plus.
- Ability to travel across the UK, Ireland, and Barcelona.
- Spanish is desirable but not required.
What we offer:
- Competitive base salary with a bonus scheme based on agreed targets.
- Stakeholder pension.
- Full‑remote work model (home‑based in the UK).
- Opportunities for growth and professional development.
- A dynamic, international team that values inclusion and diversity.
At Top Doctors Group, we are proud to create an inclusive work environment where we value and respect the diversity of all people. We firmly believe that this is the only way for the entire team to fully develop their talent and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us if you need any type of adjustment, and we’ll help you to maximise your talent. We’re here for you!
Senior Manager Customer Success - UK & Ireland employer: Top Doctors Group
Contact Detail:
Top Doctors Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager Customer Success - UK & Ireland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector, especially those linked to NHS and private hospitals. Attend industry events, webinars, or even local meetups to make those valuable connections that could lead to your next opportunity.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, highlight your experience in managing client relationships and leading teams. Use specific examples to demonstrate how you've driven success in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Top Doctors Group, and express your interest in working with them. A well-timed email can sometimes open doors before they even advertise a position.
✨Tip Number 4
Keep your online presence sharp! Make sure your LinkedIn profile is up-to-date and reflects your skills in customer success and stakeholder management. Engage with relevant content and connect with industry leaders to boost your visibility in the field.
We think you need these skills to ace Senior Manager Customer Success - UK & Ireland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Manager Customer Success. Highlight your experience in managing healthcare clients and leading teams, as this will show us you’re the right fit for our dynamic environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about digital health and how your skills align with our mission at Top Doctors Group. Be genuine and let your personality come through!
Showcase Your Stakeholder Management Skills: We want to see how you’ve successfully engaged with senior executives in the past. Share specific examples of how you’ve built relationships and driven results, especially in the healthcare sector.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Top Doctors Group
✨Know Your Stuff
Make sure you understand the healthcare landscape in the UK and Ireland, especially regarding NHS and private hospitals. Familiarise yourself with Top Doctors Group's services and how they fit into the current market. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your ability to lead and mentor teams. Prepare examples of how you've successfully managed client-facing teams in the past, focusing on your coaching style and how you've driven performance. Be ready to discuss specific outcomes from your leadership.
✨Engage with Stakeholders
Highlight your experience in managing relationships with senior stakeholders. Think of instances where you've effectively communicated with decision-makers and how you ensured their needs were met. This is crucial for building trust and rapport in your new role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios where you've turned client feedback into actionable insights or improved client satisfaction. This will show your proactive approach to customer success.
