Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key client relationships and oversee strategic accounts in healthcare.
- Company: Join Top Doctors Group, a leader in digital healthcare innovation.
- Benefits: Flexible remote work options and opportunities for professional growth.
- Why this job: Make a real impact in revolutionising private medicine and healthcare technology.
- Qualifications: Experience in customer success management and strong relationship-building skills.
- Other info: Dynamic team environment with a focus on mentorship and leadership.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Top Doctors Group keeps growing! Do you want to join the company that has revolutionised private medicine and medical technology? At Top Doctors Group, we work to digitalise healthcare and strengthen our position as the global leader in eHealth. We deliver innovative digital health, patient acquisition, and patient‑experience solutions to NHS and private healthcare providers through our Top Doctors UK and iWantGreatCare brands. As we expand our portfolio with new software and AI solutions for hospitals in the UK and Ireland, we are looking for an experienced Customer Success Manager Lead to manage key client relationships and oversee strategic accounts and projects. We are open to hiring professionals based either in Barcelona or fully remote in the UK.
What will be your role?
- Act as the primary point of contact for senior stakeholders across the NHS, private hospitals, and key healthcare partners during onboarding, implementation, and ongoing delivery.
- Build strong relationships with decision‑makers “from ward to board”, ensuring our solutions support their strategic priorities.
- Lead and mentor the Client Managers and Client Support teams for our B2B UK & Ireland business across the UK, Ireland, and Barcelona, providing coaching, guidance, and performance oversight.
- Oversee contract renewals.
Senior Manager Customer Success - UK & Ireland in London employer: Top Doctors Group
Contact Detail:
Top Doctors Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager Customer Success - UK & Ireland in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech sectors. Attend industry events or webinars where you can meet potential employers and showcase your expertise in customer success.
✨Tip Number 2
Prepare for those interviews! Research Top Doctors Group and understand their mission in digitalising healthcare. Be ready to discuss how your experience aligns with their goals and how you can contribute to their success.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience in mentoring teams and managing client relationships. Use specific examples that demonstrate your ability to drive results and support strategic priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Top Doctors Group.
We think you need these skills to ace Senior Manager Customer Success - UK & Ireland in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Manager Customer Success. Highlight your experience in managing client relationships and any relevant achievements that align with our mission at Top Doctors Group.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about digital healthcare and how your skills can help us revolutionise private medicine. Be genuine and let your personality shine through!
Showcase Your Leadership Skills: Since this role involves leading teams, make sure to highlight your leadership experience. Share examples of how you've mentored others and driven success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Top Doctors Group
✨Know Your Stuff
Before the interview, dive deep into Top Doctors Group's mission and values. Understand their innovative digital health solutions and how they impact patient experiences. This knowledge will help you connect your experience in customer success with their goals.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your ability to lead and mentor teams. Prepare examples of how you've successfully guided teams in the past, especially in B2B environments. Highlight your coaching style and how it has positively impacted team performance.
✨Build Rapport with Stakeholders
Since you'll be working with senior stakeholders, practice how to establish strong relationships. Think of ways to communicate effectively with decision-makers at various levels. Share experiences where you've successfully navigated complex client relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in customer success roles and how you overcame them. Be ready to discuss specific strategies you would implement to ensure client satisfaction and contract renewals.
