Lead Chiropractic Assistant

Top Chiropractic Edinburgh is looking for a proactive, organised, and people-focused Senior Chiropractic Assistant to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced healthcare environment and is passionate about delivering outstanding patient care and clinic support. In this role, you will act as a key point of contact for clients, support chiropractors with day-to-day clinical operations, lead administrative processes, and help drive patient satisfaction and clinic success.

Key Responsibilities

• Client Interaction & Support
• Welcome and check-in clients as they arrive at the clinic
• Answer incoming phone calls and email enquiries from clients across all UK TOPCHIRO locations
• Provide information about services and support patient queries professionally and empathetically
• Manage appointment scheduling and maintain clinic calendars using the client database system
• Process patient payments (cash and card)
• Ensure client comfort, safety, and a positive clinic experience
• Maintain clean, organised reception and treatment areas
• Educate clients on chiropractic care and wellness plans
• Act as a liaison between clients and chiropractors
• Track and follow up new client leads to maximise conversion rates
• Monitor enquiries received via phone, email, and online channels
• Maintain accurate lead tracking within CRM systems (Excel or Salesforce)
• Support and improve lead management systems and processes
• Raise concerns and suggest improvements to the Clinic Manager where appropriate
• Clinical Assistance & Clinic Success
• Assist chiropractors during appointments with tests and examinations
• Ensure patient notes and records are kept accurate and up to date
• Support digital onboarding forms and client documentation
• Assist with clinic diary management, including deposits and phone payments
• Monitor clinic equipment and report maintenance concerns
• Support patient retention and marketing initiatives
• Manage patient satisfaction surveys, feedback, and Google review requests
• Organise spinal screenings, health talks, neck care screenings, and social events where applicable
• Leadership & Operations
• Provide support and guidance to other Chiropractic Assistants within the team
• Assist with onboarding and training new staff members
• Ensure clinic standards and procedures are consistently maintained
• Oversee front desk operations and day-to-day clinic systems
• Audit client care plans and schedules within the database
• Support team meetings and assist with meeting minutes
• Manage cash reconciliation and stock/inventory control
• Assist with shift cover coordination
• Support with handling client concerns and refund processes
• Assist management with policy writing, SOPs, reporting, and process improvement
• Support business growth initiatives and external meetings where applicable

Experience & Skills Required

• Previous experience in a healthcare or clinical setting, ideally as a Chiropractic Assistant or similar role
• Strong interpersonal and communication skills
• Basic understanding of chiropractic care and patient support
• Confident and professional communication skills over phone and video calls
• Experience in lead management, sales, or patient conversion is highly desirable
• Strong organisational skills with the ability to multitask effectively
• Proficiency with office software, CRM systems, and scheduling platforms
• Positive attitude with a genuine passion for patient care

Personal Attributes

• Excellent organisation and people skills
• Compassionate, professional, and approachable manner
• Strong written and verbal communication skills
• Ability to work independently and take initiative
• Team-focused with leadership capability
• Willingness to learn and adapt in a growing business
• High attention to detail and commitment to clinic excellence

Job Type: Part-time

Pay: £13.50 per hour

Flexitime