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- Tasks: Deliver exceptional customer experiences and manage a busy reception with confidence.
- Company: Top Car Services, where we care for both cars and people.
- Benefits: 28 days' holiday, private medical care, and wellbeing support from day one.
- Why this job: Join a team that values trust, teamwork, and making a real difference.
- Qualifications: Customer service experience and a positive, calm attitude are essential.
- Other info: Earn commission on service plans while enjoying a dynamic work environment.
The predicted salary is between 24500 - 35000 £ per year.
Got the kind of personality customers remember for all the right reasons?
At Top Car Services, we don\’t just fix cars, we look after people.
We\’re after someone who\’s quick on their feet, calm under pressure, and genuinely cares about doing a good job alongside our other Service Advisor. Salary is dependant on experience
You\’ll be one of two people at the front desk, working together to keep the day running smoothly. If you\’ve got the confidence to handle a busy reception and the warmth to make every customer feel welcome, you\’ll fit right in.
Why You\’ll Love Working With Us
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28 days\’ holiday, plus your birthday off, because life\’s more than just work
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Private medical care from day one, because your wellbeing matters to us
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Training on the tools that make your job easier, from our garage management system to new vehicle tech, we\’ll set you up to succeed in a fast-moving trade
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Wellbeing support that actually helps, 24/7 access to counselling, mental health services, and everything in between at a time when you need it
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A culture built on trust, teamwork, and genuine pride in the job
What You\’ll Be Doing
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Giving every customer a great experience, from the first call to when they drive off
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Explaining what\’s going on with their car in a way that makes sense to them
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Keeping the team in sync, customers, technicians, parts, the lot
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Helping to deliver a high-quality experience that builds loyalty and keeps customers coming back
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Talking to customers about our Service Plans, showing them how they can save money and stay on top of their car costs. With around 20 customers a day, that\’s 20 opportunities to make a difference and earn commission on every plan sold
What You Bring
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Proven customer service experience, whether it\’s from hospitality, retail, or the motor trade, if you know how to look after people, we want to hear from you
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A calm head, a clear voice, and the confidence to keep things running smoothly
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A positive mindset, you don\’t just solve problems, you make every interaction count and make people feel looked after
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Curiosity, we\’ll teach you the technical side, you just need the drive to learn
Closing Line
Be part of something real. Be part of a workplace where people matter.
Apply now and let\’s see if we\’re the right fit for each other.
Job Types: Full-time, Permanent
Pay: £28,500.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Financial planning services
- Private medical insurance
Application question(s):
- Are you confident using computer systems and willing to learn new garage management and booking software quickly?
- Are you confident discussing costs with customers and explaining additional services or products, such as Service Plans?
- This role involves handling several customers, phones, and technicians all at once. Are you comfortable working in a fast-paced, high-pressure environment?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Vehicle Service Advisor employer: Top Car Inverness
Contact Detail:
Top Car Inverness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Service Advisor
✨Tip Number 1
Get to know the company culture before your interview. Check out Top Car Services' social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or explain something complex. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 3
Be prepared to talk about your past experiences. Have examples ready that showcase your ability to stay calm under pressure and how you've made customers feel valued. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Top Car Services. Let's make it happen!
We think you need these skills to ace Vehicle Service Advisor
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your personality, especially your customer service skills. Remember, we’re looking for someone who can make customers feel welcome and valued.
Tailor Your Application: Don’t just send a generic application. Take a moment to tailor your CV and cover letter to highlight your relevant experience in customer service. Show us how your background fits with what we do at Top Car Services!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so make sure you explain your skills and experiences without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Top Car Inverness
✨Show Off Your People Skills
As a Vehicle Service Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past, whether in retail, hospitality, or any other field. Think about specific situations where you turned a challenging interaction into a positive experience.
✨Stay Calm Under Pressure
This role involves juggling multiple tasks at once, so it's important to demonstrate your ability to stay composed. During the interview, share instances where you successfully managed a busy environment or resolved conflicts calmly. This will show that you can handle the fast-paced nature of the job.
✨Be Curious and Willing to Learn
Top Car Services values curiosity and a drive to learn. Research the latest vehicle technologies and garage management systems before your interview. Ask insightful questions about the tools and training they provide, showing that you're eager to grow and adapt in the role.
✨Communicate Clearly About Costs
Since you'll be discussing costs and service plans with customers, practice explaining complex information in simple terms. Prepare to discuss how you would approach a conversation about additional services or products, ensuring customers feel informed and valued. This will highlight your confidence and communication skills.