At a Glance
- Tasks: Deliver exceptional customer experiences and manage a busy reception with confidence.
- Company: Top Car Services, where we care for both cars and people.
- Benefits: 28 days' holiday, private medical care, and wellbeing support from day one.
- Other info: Earn commission on service plans while enjoying a dynamic work environment.
- Why this job: Join a team that values trust, teamwork, and making a real difference.
- Qualifications: Customer service experience and a positive, calm attitude are essential.
The predicted salary is between 24500 - 35000 £ per year.
Got the kind of personality customers remember for all the right reasons?
At Top Car Services, we don\'t just fix cars, we look after people.
We\'re after someone who\'s quick on their feet, calm under pressure, and genuinely cares about doing a good job alongside our other Service Advisor. Salary is dependant on experience
You\'ll be one of two people at the front desk, working together to keep the day running smoothly. If you\'ve got the confidence to handle a busy reception and the warmth to make every customer feel welcome, you\'ll fit right in.
Why You\'ll Love Working With Us
28 days\' holiday, plus your birthday off, because life\'s more than just work
Private medical care from day one, because your wellbeing matters to us
Training on the tools that make your job easier, from our garage management system to new vehicle tech, we\'ll set you up to succeed in a fast-moving trade
Wellbeing support that actually helps, 24/7 access to counselling, mental health services, and everything in between at a time when you need it
A culture built on trust, teamwork, and genuine pride in the job
What You\'ll Be Doing
Giving every customer a great experience, from the first call to when they drive off
Explaining what\'s going on with their car in a way that makes sense to them
Keeping the team in sync, customers, technicians, parts, the lot
Helping to deliver a high-quality experience that builds loyalty and keeps customers coming back
Talking to customers about our Service Plans, showing them how they can save money and stay on top of their car costs. With around 20 customers a day, that\'s 20 opportunities to make a difference and earn commission on every plan sold
What You Bring
Proven customer service experience, whether it\'s from hospitality, retail, or the motor trade, if you know how to look after people, we want to hear from you
A calm head, a clear voice, and the confidence to keep things running smoothly
A positive mindset, you don\'t just solve problems, you make every interaction count and make people feel looked after
Curiosity, we\'ll teach you the technical side, you just need the drive to learn
Closing Line
Be part of something real. Be part of a workplace where people matter.
Apply now and let\'s see if we\'re the right fit for each other.
Job Types: Full-time, Permanent
Pay: £28,500.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Financial planning services
- Private medical insurance
Application question(s):
- Are you confident using computer systems and willing to learn new garage management and booking software quickly?
- Are you confident discussing costs with customers and explaining additional services or products, such as Service Plans?
- This role involves handling several customers, phones, and technicians all at once. Are you comfortable working in a fast-paced, high-pressure environment?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Vehicle Service Advisor in Telford employer: Top Car Inverness
At Top Car Services, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. With 28 days' holiday plus your birthday off, private medical care from day one, and comprehensive wellbeing support, we prioritise your health and happiness. Join us in a culture built on trust and teamwork, where your contributions are valued, and you have the opportunity to grow alongside a dedicated team in a fast-paced automotive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Service Advisor in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Top Car Inverness. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Top Car Inverness before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vehicle Service Advisor in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Top Car Inverness:Your cover letter is your chance to shine! Tell us why you want to work at Top Car Inverness specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Top Car Inverness!
How to prepare for a job interview at Top Car Inverness
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
