At a Glance
- Tasks: Deliver exceptional customer experiences and manage a busy reception with confidence.
- Company: Top Car Services, where we care for both cars and people.
- Benefits: 28 days' holiday, private medical care, and wellbeing support from day one.
- Other info: Earn commission on service plans while enjoying a dynamic work environment.
- Why this job: Join a team that values trust, teamwork, and making a real difference.
- Qualifications: Customer service experience and a positive, calm attitude are essential.
The predicted salary is between 24500 - 35000 € per year.
Got the kind of personality customers remember for all the right reasons?
At Top Car Services, we don\'t just fix cars, we look after people.
We\'re after someone who\'s quick on their feet, calm under pressure, and genuinely cares about doing a good job alongside our other Service Advisor. Salary is dependant on experience
You\'ll be one of two people at the front desk, working together to keep the day running smoothly. If you\'ve got the confidence to handle a busy reception and the warmth to make every customer feel welcome, you\'ll fit right in.
Why You\'ll Love Working With Us
28 days\' holiday, plus your birthday off, because life\'s more than just work
Private medical care from day one, because your wellbeing matters to us
Training on the tools that make your job easier, from our garage management system to new vehicle tech, we\'ll set you up to succeed in a fast-moving trade
Wellbeing support that actually helps, 24/7 access to counselling, mental health services, and everything in between at a time when you need it
A culture built on trust, teamwork, and genuine pride in the job
What You\'ll Be Doing
Giving every customer a great experience, from the first call to when they drive off
Explaining what\'s going on with their car in a way that makes sense to them
Keeping the team in sync, customers, technicians, parts, the lot
Helping to deliver a high-quality experience that builds loyalty and keeps customers coming back
Talking to customers about our Service Plans, showing them how they can save money and stay on top of their car costs. With around 20 customers a day, that\'s 20 opportunities to make a difference and earn commission on every plan sold
What You Bring
Proven customer service experience, whether it\'s from hospitality, retail, or the motor trade, if you know how to look after people, we want to hear from you
A calm head, a clear voice, and the confidence to keep things running smoothly
A positive mindset, you don\'t just solve problems, you make every interaction count and make people feel looked after
Curiosity, we\'ll teach you the technical side, you just need the drive to learn
Closing Line
Be part of something real. Be part of a workplace where people matter.
Apply now and let\'s see if we\'re the right fit for each other.
Job Types: Full-time, Permanent
Pay: £28,500.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Financial planning services
- Private medical insurance
Application question(s):
- Are you confident using computer systems and willing to learn new garage management and booking software quickly?
- Are you confident discussing costs with customers and explaining additional services or products, such as Service Plans?
- This role involves handling several customers, phones, and technicians all at once. Are you comfortable working in a fast-paced, high-pressure environment?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Vehicle Service Advisor in Telford employer: Top Car Inverness
At Top Car Services, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. With 28 days' holiday plus your birthday off, private medical care from day one, and comprehensive wellbeing support, we prioritise your health and happiness. Join us in a culture built on trust and teamwork, where your contributions are valued, and you have the opportunity to grow alongside a dedicated team in a fast-paced automotive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Service Advisor in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Top Car Services. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve made a difference for a customer. Be ready to share these stories during your chat, as they’ll highlight your experience and ability to handle pressure.
✨Tip Number 3
Show your personality! When you’re at the interview, let your warmth and confidence shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to be yourself.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Top Car Services. Let’s make this happen!
We think you need these skills to ace Vehicle Service Advisor in Telford
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your personality, especially your customer service skills. Remember, we’re looking for someone who can make customers feel welcome and valued.
Tailor Your Application:Don’t just send a generic application. Take a moment to tailor your CV and cover letter to highlight your relevant experience in customer service. Show us how your background fits with what we do at Top Car Services!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so make sure you explain your skills and experiences without any fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Top Car Inverness
✨Show Off Your People Skills
As a Vehicle Service Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past, whether in retail, hospitality, or any other field. Think about specific situations where you turned a challenging interaction into a positive experience.
✨Stay Calm Under Pressure
This role involves juggling multiple tasks at once, so it's important to demonstrate your ability to stay composed. During the interview, share instances where you've successfully managed a busy environment. Highlight your strategies for keeping things running smoothly, even when the pressure's on.
✨Be Curious and Willing to Learn
Top Car Services values a drive to learn, especially regarding technical aspects. Show your enthusiasm for learning new systems and technologies. You might want to mention any previous experiences where you quickly adapted to new tools or processes, as this will show you're ready to tackle the garage management system.
✨Communicate Clearly About Costs
Discussing costs and additional services is part of the job, so practice explaining complex information in simple terms. Prepare to talk about how you would approach discussing Service Plans with customers. This will demonstrate your confidence and ability to make financial discussions feel approachable and friendly.
