Company Description
The Tooth Club brings together a team of world-class dental professionals dedicated to delivering exceptional care at every visit. Using cutting-edge treatments and ultramodern amenities, the practice offers a distinctive, patient-focused dental experience. Patients can relax in state-of-the-art clinics, even watching Netflix during their appointments, while the team focuses on achieving outstanding clinical results. The Tooth Club is committed to creating natural, long-lasting smiles that are easy to maintain, providing individualized treatment plans and clear guidance. This is a modern, forward-thinking environment where patient comfort and quality outcomes are central to everything the team does.
Role Description
The Practice Manager role at Tooth Club is an on-site position based in Royal Tunbridge Wells. The Practice Manager oversees day-to-day clinic operations, including appointment scheduling, patient flow, and coordination of front-of-house and clinical teams. Responsibilities include managing staff rotas, supporting performance and development, ensuring excellent patient service, and resolving operational issues promptly. The role also involves maintaining compliance with clinical and regulatory standards, overseeing stock and equipment, and monitoring financial and performance metrics such as revenue, treatment uptake, and efficiency. The Practice Manager works closely with clinicians and leadership to implement practice initiatives, improve processes, support marketing activities, and uphold Tooth Club’s high standards of care and patient experience.
Qualifications
- Demonstrated experience in practice management, clinic administration, or healthcare operations, ideally within dental or medical settings.
- Strong leadership and people management skills, including team supervision, performance feedback, and staff scheduling.
- Proficiency in patient service and communication, with the ability to handle inquiries, concerns, and complex situations in a calm, professional manner.
- Solid organizational and time-management abilities, with experience managing multiple priorities and maintaining accurate records and documentation.
- Understanding of clinical and regulatory compliance, health and safety procedures, and data protection requirements relevant to healthcare environments.
- Comfort with practice management software and general digital tools (e.g., scheduling systems, email, spreadsheets, reporting dashboards).
- Experience with basic financial oversight, such as tracking revenue, managing budgets, and supporting billing or invoicing processes.
- Ability to collaborate effectively with clinicians, support staff, and external partners, contributing to a positive and inclusive team culture.
- Previous experience in a patient-facing role and a strong commitment to delivering an outstanding patient experience.
- Relevant qualification in practice management, business administration, healthcare management, or equivalent professional experience.
Practice Manager in Royal Tunbridge Wells employer: Tooth Club
Tooth Club is an exceptional employer located in Ipswich, dedicated to creating a supportive and ambitious work culture that prioritises both patient and employee experiences. With a strong focus on professional development through the Tooth Club Training Academy, employees are empowered to grow their careers while making a tangible impact on practice performance and patient journeys. Join us to be part of a fun, collaborative team where your contributions truly matter.
