At a Glance
- Tasks: Prepare for customer visits and ensure smooth communication throughout their experience.
- Company: Established Motor Retailer in Essex with a focus on customer service.
- Benefits: 23 days holiday, company pension, employee discounts, and remote work options.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Kickstart your career in a dynamic environment with comprehensive training and support.
- Qualifications: Passion for customer service and effective communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are an established Motor Retailer in Essex seeking dynamic individuals to start a full‑time career as a Trainee Service Advisor at our Southend Site. You will receive comprehensive training from our experienced staff and regular feedback, mentoring, and appraisals throughout your development.
About you
You must be passionate about delivering impeccable customer service and thrive as part of a busy team. You will be confident, as this role involves talking to customers and staff over the phone and communicating directly and effectively to maintain our high standards of customer service.
Responsibilities
- Preparation ready for the customers visit, printing job cards and all relevant paperwork
- Contacting the customer, prior to the visit, confirming the booking, date and time
- Meet and greet customers in a timely fashion when they drop off their vehicles and when they come to collect
- Liaise with workshop to ensure work will be completed on time
- Agree any extra work required with customer
- To update all customers throughout the day
- Follow up all customers to ensure everything was completed to their satisfaction
What you can expect
- 23 days holiday (excluding bank holidays)
- Work remotely
- No Job Types: Full‑time, Permanent
Benefits
- Company pension
- Employee discount
- On‑site parking
Schedule
- Day shift
- Weekend availability
Education
GCSE or equivalent (preferred)
Licence/Certification:
Location: Southend
Due to the volume of applications, if you have not heard from us 4 weeks from your application then you have not been successful on this occasion.
Trainee Service Advisor employer: Toomey Motor Group
Toomey Motor Group is an excellent employer that prioritises the growth and development of its employees, offering comprehensive training and ongoing support for Trainee Service Advisors. Located in the vibrant area of Southend, our work culture fosters teamwork and a commitment to exceptional customer service, while providing attractive benefits such as a generous holiday allowance, company pension, and employee discounts. Join us to embark on a rewarding career path in the motor retail industry, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toomey Motor Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your passion for customer service and teamwork, as these are key for the Trainee Service Advisor role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Trainee Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see that you thrive in a busy environment and enjoy interacting with customers!
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to customise your CV and cover letter to reflect the specific skills and experiences that match the Trainee Service Advisor role at Toomey Motor Group.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Toomey Motor Group
✨Know Your Customer Service Basics
Since this role is all about delivering top-notch customer service, brush up on the key principles of great service. Think about how you would handle different customer scenarios and be ready to share your thoughts during the interview.
✨Practice Your Communication Skills
As a Trainee Service Advisor, you'll need to communicate effectively with both customers and staff. Practise speaking clearly and confidently about your experiences, and consider doing mock interviews with friends or family to get comfortable.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities listed in the job description. Be prepared to discuss how your skills align with tasks like preparing job cards, liaising with the workshop, and following up with customers.
✨Show Enthusiasm for the Industry
Let your passion for the automotive industry shine through! Research Toomey Motor Group and be ready to talk about why you're excited about working there. This will show that you're genuinely interested in the role and the company.
