At a Glance
- Tasks: Prepare for customer visits and ensure top-notch service throughout their experience.
- Company: Join Toomey Motor Group, a well-established motor retailer in Essex.
- Benefits: Enjoy 23 days holiday, company pension, employee discounts, and on-site parking.
- Other info: Full-time role with weekend availability and opportunities for growth.
- Why this job: Kickstart your career with comprehensive training and mentoring in a dynamic environment.
- Qualifications: Passion for customer service and effective communication skills are essential.
The predicted salary is between 20000 - 25000 € per year.
We are an established Motor Retailer in Essex seeking dynamic individuals to start a full-time career as a Trainee Service Advisor at our Southend Site. You will receive comprehensive training from our experienced staff and regular feedback, mentoring, and appraisals throughout your development.
About you
You must be passionate about delivering impeccable customer service and thrive as part of a busy team. You will be confident, as this role involves talking to customers and staff over the phone and communicating directly and effectively to maintain our high standards of customer service.
Responsibilities
- Preparation ready for the customers visit, printing job cards and all relevant paperwork
- Contacting the customer, prior to the visit, confirming the booking, date and time
- Meet and greet customers in a timely fashion when they drop off their vehicles and when they come to collect
- Liaise with workshop to ensure work will be completed on time
- Agree any extra work required with customer
- To update all customers throughout the day
- Follow up all customers to ensure everything was completed to their satisfaction
What you can expect
- 23 days holiday (excluding bank holidays)
- Work remotely
Job Types: Full-time, Permanent
Benefits
- Company pension
- Employee discount
- On-site parking
Schedule
- Day shift
- Weekend availability
Education
- GCSE or equivalent (preferred)
Licence/Certification:
Location: Southend
Due to the volume of applications, if you have not heard from us 4 weeks from your application then you have not been successful on this occasion.
Trainee Service Advisor in Southend-on-Sea employer: Toomey Motor Group
Toomey Motor Group is an excellent employer that prioritises the growth and development of its employees, offering comprehensive training and ongoing support for Trainee Service Advisors. Located in the vibrant area of Basildon, Essex, we foster a collaborative work culture where exceptional customer service is at the heart of everything we do. With benefits such as a company pension, employee discounts, and generous holiday allowances, we ensure our team members feel valued and motivated in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor in Southend-on-Sea
✨Tip Number 1
Get to know the company! Research Toomey Motor Group and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it makes it easier for us to track your application and get back to you sooner.
We think you need these skills to ace Trainee Service Advisor in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see that you thrive in a busy team and enjoy interacting with customers, so share any relevant experiences that showcase this.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Trainee Service Advisor role. Mention specific responsibilities from the job description and how your skills align with them. It shows us you’re genuinely interested!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Toomey Motor Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Trainee Service Advisor does. Familiarise yourself with the responsibilities listed in the job description, like preparing job cards and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering impeccable customer service, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you handle difficult situations or ensure customer satisfaction, as this will demonstrate your passion for the job.
✨Practice Effective Communication
As you'll be communicating with customers and staff regularly, practice clear and concise communication. You might want to do a mock interview with a friend or family member, focusing on how you articulate your thoughts and respond to questions. This will help you feel more confident during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the training process, team dynamics, or what success looks like in this role. This shows that you're engaged and eager to learn more about the company and position.
