At a Glance
- Tasks: Lead a dynamic team in delivering top-notch automotive service and customer satisfaction.
- Company: Join a long-standing Essex-based automotive retailer with a strong reputation.
- Benefits: Enjoy a competitive salary, company car, pension, employee discounts, and free parking.
- Other info: Flexible working hours with opportunities for professional development and team collaboration.
- Why this job: Grow your career while inspiring and mentoring a passionate team in a fast-paced environment.
- Qualifications: Minimum 2 years in service management within the automotive industry and strong customer service skills.
The predicted salary is between 45500 - 58500 £ per year.
Service House, West Mayne, Basildon, Essex, SS15 6RW United Kingdom
Are you an experienced Service Manager with the ambition to grow your career with a long‑standing Essex‑based automotive retailer? You should have a minimum of 2 years previous automotive experience and a desire to be innovative, inspiring and mentoring in your new role. Salary expectations – OTE £65,000.00 depending on experience, uncapped.
Key Requirements- Previous experience in a service management role and within the automotive industry
- Passion for customer service and the ability to develop rapport and trust with customers and staff alike to resolve any conflicting situations calmly and reasonably
- Enjoy working in a fast‑paced environment and recognise individual responsibility to contribute to the performance and success of the overall team
- Able to keep up to date with complex information, proven selling skills and good analytical and problem‑solving skills
- Excellent administration and organisational skills, with great diary management and ensuring updates are completed within agreed timeframes
- Strong desire to succeed and a commitment to ensuring the team is the best
- Ensure all customer vehicles are fully repaired and serviced according to Toomey Motor Group and manufacturer standards and within agreed time frames
- Communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care
- Maintain thorough knowledge of the complete product range and be aware of our competitors
- Provide guidance and training to each team member to improve their performance and to ensure that all technicians are doing their jobs effectively and confidently, collaborating as a team
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction
- Allocate technicians to jobs according to skill set
- Ensure customer vehicles are handled with care whilst in the service workshop and that all cars are cleaned and valeted, ready for handover to customer at agreed time frames
- Company car
- Company pension
- Employee discount
- Free parking
- On‑site parking
- Perkbox access
Hours: Monday‑Friday 8.00am – 18.00pm. Weekends – Discussed at interview. Holiday – 23 days plus bank holidays.
Service Manager in Southend-on-Sea employer: Toomey Motor Group
Join a dynamic and supportive team at Toomey Motor Group, where your role as a Service Manager will not only allow you to lead and inspire others but also offers exceptional growth opportunities within a well-established automotive retailer in Basildon. Enjoy a competitive salary package, comprehensive benefits including a company car and employee discounts, and a work culture that values innovation, teamwork, and customer satisfaction, all while being part of a community-focused organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've built rapport with customers and resolved conflicts. This will demonstrate that you’re not just about the numbers, but also about creating a positive experience for everyone involved.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in service management and the automotive industry. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can inspire and mentor a team. Let us know why you’re the perfect fit for this role at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in fast-paced environments. We love candidates who can think on their feet and resolve conflicts calmly, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Toomey Motor Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with the latest trends in the industry, as well as the specific services offered by the company. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved conflicts or built rapport with clients. This is crucial for a Service Manager role, so be ready to demonstrate your passion for excellent customer service.
✨Team Leadership Matters
Since mentoring and guiding your team is a key part of the job, come prepared with examples of how you've led teams in the past. Discuss your approach to training and motivating staff, and how you ensure everyone works together effectively.
✨Stay Organised
Highlight your organisational skills during the interview. Talk about how you manage your time and keep track of multiple tasks, especially in a fast-paced environment. Mention any tools or methods you use to stay on top of your responsibilities, as this will reassure them of your ability to handle the role.
