At a Glance
- Tasks: Lead a dynamic team in delivering top-notch automotive service and customer satisfaction.
- Company: Join a long-standing Essex-based automotive retailer with a strong reputation.
- Benefits: Enjoy a competitive salary, company car, pension, and employee discounts.
- Other info: Flexible working hours with opportunities for professional development and team collaboration.
- Why this job: Grow your career while inspiring and mentoring a passionate team in a fast-paced environment.
- Qualifications: 2+ years in service management within the automotive industry and a passion for customer service.
The predicted salary is between 45500 - 58500 £ per year.
Are you an experienced Service Manager with the ambition to grow your career with a long‑standing Essex‑based automotive retailer? You should have a minimum of 2 years previous automotive experience and a desire to be innovative, inspiring and mentoring in your new role.
Salary expectations: OTE £65,000.00 depending on experience, uncapped.
Key Requirements:
- Previous experience in a service management role and within the automotive industry
- Passion for customer service and the ability to develop rapport and trust with customers and staff alike to resolve any conflicting situations calmly and reasonably
- Enjoy working in a fast‑paced environment and recognise individual responsibility to contribute to the performance and success of the overall team
- Able to keep up to date with complex information, proven selling skills and good analytical and problem‑solving skills
- Excellent administration and organisational skills, with great diary management and ensuring updates are completed within agreed timeframes
- Strong desire to succeed and a commitment to ensuring the team is the best
Responsibilities:
- Ensure all customer vehicles are fully repaired and serviced according to Toomey Motor Group and manufacturer standards and within agreed time frames
- Communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care
- Maintain thorough knowledge of the complete product range and be aware of our competitors
- Provide guidance and training to each team member to improve their performance and to ensure that all technicians are doing their jobs effectively and confidently, collaborating as a team
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction
- Allocate technicians to jobs according to skill set
- Ensure customer vehicles are handled with care whilst in the service workshop and that all cars are cleaned and valeted, ready for handover to customer at agreed time frames
Benefits:
- Company car
- Company pension
- Employee discount
- Free parking
- On‑site parking
- Perkbox access
Schedule:
- Hours: Monday‑Friday 8.00am – 18.00pm
- Weekends – Discussed at interview
- Holiday – 23 days plus bank holidays
We think you need these skills to ace Service Manager
Service Management
Automotive Industry Knowledge
Customer Service
Conflict Resolution
Analytical Skills
Problem-Solving Skills
Administration Skills
