At a Glance
- Tasks: Manage vehicle servicing bookings and liaise with customers via phone and email.
- Company: Join Toomey Leasing Group, a trusted name in vehicle leasing since 1929.
- Benefits: Full-time hours, supportive team environment, and opportunities for growth.
- Other info: Work Monday to Friday, 9am to 5pm, in a dynamic office setting.
- Why this job: Be the go-to person for customers and make their vehicle maintenance hassle-free.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 24000 - 30000 £ per year.
Service House, West Mayne, Basildon, Essex, SS15 6RW United Kingdom
Toomey Leasing Group is a wholly owned subsidiary of MJT Securities Ltd.
It is the Leasing and Fleet Management arm of the diverse Toomey Group, a substantial privately owned business that began in 1929.
The Leasing Group operates from offices based in Basildon, Derby, Chester & Salisbury and can offer a local service with hands on account management to fleet operators of 10+ vehicles nationally.
We have a wealth of experience within the vehicle leasing industry complimented by a portfolio of consultancy and fleet management services.
We are actively recruiting for a full-time Customer Booking Advisor to work in the vehicle maintenance team, based at our Derby Office.
Key responsibilities
- Manage the booking process for vehicle servicing and repairs.
- Liaise directly with customers, via phone and email, to ensure that requests are completed in a timely manner.
- Coordinate and schedule vehicle maintenance, servicing and repair appointments using our dealer management software.
- Make follow up calls to ensure the customer is aware of any changes or updates.
- Maintain accurate records and provide timely management reports.
Skills & Experience required
- Excellent communication skills including good telephone manner.
- High attention to detail with the ability to manage multiple tasks simultaneously.
- Strong organisational and administrative abilities.
- Ability to work independently and as a member of a team
- Confident with digital platforms and good IT skills.
The hours will be Monday to Friday – 9am – 5pm with half hour unpaid lunch.
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Customer Booking Advisor employer: Toomey Leasing Group
Toomey Leasing Group is an exceptional employer, offering a supportive work culture that values teamwork and individual contributions. Located in Basildon, employees benefit from a local service environment with hands-on account management, alongside opportunities for professional growth within the vehicle leasing industry. With a commitment to employee development and a focus on maintaining a positive work-life balance, this role as a Customer Booking Advisor promises meaningful engagement and rewarding experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Booking Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Toomey Leasing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Toomey Leasing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Booking Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Toomey Leasing Group:Your cover letter is your chance to shine! Tell us why you want to work at Toomey Leasing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Toomey Leasing Group!
How to prepare for a job interview at Toomey Leasing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
