At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store operations.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, a pension scheme, and discounts across retailers.
- Other info: Dynamic work environment with training and development through Toolstation Academy.
- Why this job: Kickstart your career with growth opportunities and hands-on experience in retail.
- Qualifications: Experience as a keyholder or supervisor is preferred, but a positive attitude is key.
The predicted salary is between 24000 - 30000 £ per year.
This job is for a Senior Store Assistant (keyholder) in West Wickham, requiring 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job! You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This position involves accountability for supporting colleagues to deliver a great customer experience. While retail experience is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
- Be Proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you’ll bring:
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Financial education, support, and recognition awards
- Health and wellbeing support at your fingertips with Aviva Digicare + Discounts at over 1,000 retailers
About Toolstation: We're one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we're trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant (keyholder) in West Wickham employer: Toolstation
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. With a supportive work culture, comprehensive training programmes, and opportunities for career advancement within the wider Travis Perkins Group, you can build a rewarding career while enjoying benefits like a generous holiday allowance, pension scheme, and discounts across our family of companies. Join us in West Wickham, where your hard work and positive attitude will be recognised and rewarded in a fast-paced, customer-centric environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant (keyholder) in West Wickham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can make customers feel welcome. Role-play common scenarios with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Be ready to showcase your teamwork! Highlight any past experiences where you've worked well with others, especially in a retail setting. Toolstation values collaboration, so showing that you can support your colleagues will definitely work in your favour.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Senior Store Assistant (keyholder) in West Wickham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Highlight Relevant Experience:Even if you haven't worked in retail before, think about any experience where you've been responsible for a team or handled keyholder duties. Make sure to mention these in your application to show us you're ready to step up!
Tailor Your Application:Take a moment to read through the job description and align your skills with what we’re looking for. Mention how your past experiences can help you provide outstanding service and support your colleagues.
Apply Through Our Website:We encourage you to apply directly through our website at www.toolstationjobs.com. It’s the best way to ensure your application gets to us quickly and efficiently!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Prepare examples from your past experiences where you've provided outstanding customer service. Think about how you handled difficult situations or went the extra mile for a customer – these stories will resonate well during your interview.
✨Demonstrate Reliability and Accountability
Since this role involves keyholder responsibilities, it's crucial to convey your reliability. Share instances where you've taken charge or supported your team in previous roles. Highlight your commitment to being there when needed and how you can contribute to maintaining high store standards.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training opportunities available, the team culture, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the position.
