At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join a dynamic retail company focused on growth and team development.
- Benefits: Enjoy 22 days holiday, pension scheme, bonuses, and discounts across retailers.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact by developing future leaders in a vibrant retail environment.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Delivering an outstanding customer proposition. This is not your average retail role – as Branch Manager you will also serve customers, handle deliveries, pick items from the warehouse, stock shelves and maintain the store environment.
Responsibilities
- Deliver great service and ensure your team provides an exceptional customer experience.
- Check, unpack, and organise deliveries; open and close the branch.
- Stock shelves, clean the branch, and assemble orders.
- Provide coaching, motivation and engagement to create a positive workplace culture.
- Build a culture of feedback, praise and recognition.
- Support the development of team members to enable future business growth and succession planning.
- Ensure customers leave the branch with everything they need for their tasks.
Working Hours
Our stores operate from 7AM to 8PM, requiring early starts and late finishes.
Qualifications / Key Skills
- Track record of developing high‑performing retail teams.
- Demonstrated hard work and passion for leading a team to achieve sales through superior customer service.
- Willingness to “muck in” and get hands‑dirty while developing future leaders.
- Strong customer focus – keeping the customer at the centre of all decisions.
- Resilience and relentless determination to achieve results under any challenge.
- Flexibility to manage priorities and plan effectively when the team needs support.
- Authenticity – bring your whole self to work and let your personality shine.
Benefits
- 22 days of holiday plus Bank Holidays.
- Company pension scheme and life assurance.
- Bonus scheme.
- Cycle‑to‑work scheme, Save & Buy as You Earn.
- 20% discount across all Travis Perkins companies.
- Financial education and support.
- Recognition awards and discounts at over 1,000 other retailers.
Store Manager in Thornaby-on-Tees employer: Toolstation
As a Store Manager at Travis Perkins, you will thrive in a dynamic retail environment that prioritises exceptional customer service and team development. With a strong emphasis on employee growth, our culture fosters feedback and recognition, ensuring that you and your team are motivated to excel. Enjoy a range of benefits including generous holiday allowance, a company pension scheme, and exclusive discounts, all while working in a supportive atmosphere that values authenticity and hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Thornaby-on-Tees
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Toolstation, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Toolstation!
We think you need these skills to ace Store Manager in Thornaby-on-Tees
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Toolstation, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Toolstation and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Toolstation that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Toolstation
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
