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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and keep the store organised.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Kickstart your career with hands-on experience and growth potential.
- Qualifications: A friendly attitude and commitment to excellent customer service.
The predicted salary is between 10 - 12 £ per hour.
We are looking for candidates who live locally and can easily commute to the store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we're focused on helping you grow with us. Many managers started as Store Assistants and now run their own stores or oversee operations. This is a fast‑paced, employee‑focused retailer passionate about making customers happy. If you want a role that goes beyond a simple store job, this could be the perfect fit.
You'll be the friendly face of Toolstation, helping customers find what they need, but you will also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves – it can get hot in summer and chilly in winter. If you care about doing a good job and providing great customer service, you will fit right in. No retail experience? No problem! All we ask is that you're committed to delivering excellent service, and we'll teach you everything else.
Get stuck in
- Handle deliveries and unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service – maintain a great experience even during busy times.
- Ask the right questions – show genuine interest in customers' projects to help them get the job done.
- Be proactive – sell the benefits of Toolstation Club and Trade Accounts, signing customers up.
What you'll bring
- A warm, friendly personality – maintain high store standards and create a workplace everyone enjoys.
- Reliability – be there when needed; flexibility, commitment, and support for customers and team are key.
- Your best self – bring energy, enthusiasm, and let your personality shine.
What you'll get
At Toolstation, your career is in your hands. You'll have the chance to move up the ladder or move across the business or even opportunities within the wider Travis Perkins Group. We support your training and development, including access to Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work programme
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation: We're one of the UK's fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and diversity mean there are always exciting opportunities for ambitious individuals to grow with us.
Store Assistant in Suffolk employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant in Suffolk
✨Tip Number 1
Get to know the store! Before your interview, pop into Toolstation and check out the layout, products, and vibe. This shows you're genuinely interested and helps you chat confidently about how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a customer, like finding a tool or handling a delivery. Being prepared will make you stand out as someone who’s ready to roll up their sleeves.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your personality shine in your interactions. Talk about why you want to work at Toolstation and how you can bring energy to the team.
✨Tip Number 4
Be flexible and reliable! Highlight your commitment to being there when needed, especially during busy times. This is key for us at Toolstation, and it’ll show you’re a team player who cares about great service.
We think you need these skills to ace Store Assistant in Suffolk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to show us what makes you unique!
Highlight Your Commitment: Make sure to emphasise your reliability and commitment to providing excellent customer service. We’re looking for team players who are ready to roll up their sleeves and get stuck in!
Tailor Your Application: Take a moment to tailor your application to the Store Assistant role. Mention any relevant experiences or skills that align with our fast-paced environment and customer-focused approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Toolstation team!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, what they sell, and their commitment to customer service. This will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Show Your Personality
As a Store Assistant, you'll be the friendly face of Toolstation. Make sure to let your warm and friendly personality shine during the interview. Share examples of how you've provided great customer service in the past, even if it's not from a retail background.
✨Be Ready for Practical Questions
Expect questions about how you'd handle busy times or difficult customers. Think of scenarios where you've had to stay calm under pressure or go the extra mile for someone. This will demonstrate your reliability and commitment to excellent service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about training opportunities, the team culture, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.