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For Companies At a Glance
- Tasks: Help customers find what they need and manage deliveries and stock.
- Company: Join Toolstation, a fast-growing retailer trusted by DIY enthusiasts and trade professionals.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities with training support.
- Why this job: Be the friendly face of Toolstation and grow your career in a supportive environment.
- Qualifications: No experience needed, just bring a positive attitude and commitment to great service.
- Other info: Flexible hours available; perfect for local candidates looking to make an impact.
You don’t need to be a tree surgeon. Just help customers love your branch.
What you’ll do
Store Assistant in Newcastle Benton
20 hours per week
We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
No retail experience? No problem! All we ask is that you’re committed to delivering excellent service, and we’ll teach you everything else.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you’ll bring
A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Store Assistants employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistants
✨Tip Number 1
Familiarize yourself with Toolstation's products and services. Understanding what we offer will help you engage with customers more effectively and show that you're genuinely interested in helping them.
✨Tip Number 2
Be prepared to demonstrate your customer service skills during the interview. Think of examples where you've gone above and beyond to assist someone, even if it's not from a retail background.
✨Tip Number 3
Show your enthusiasm for the role by expressing your willingness to learn and grow within the company. Highlighting your commitment to personal development can set you apart from other candidates.
✨Tip Number 4
Since the role requires flexibility, be ready to discuss your availability. Mention your ability to work early mornings or late evenings, as this aligns with our store hours and shows your reliability.
We think you need these skills to ace Store Assistants
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Toolstation is looking for in a Store Assistant. Highlight your willingness to learn and your commitment to excellent customer service.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Emphasize your reliability, flexibility, and any relevant experience, even if it's not in retail.
Craft a Strong Cover Letter: Write a cover letter that showcases your warm personality and enthusiasm for the role. Mention how you can contribute to creating a positive shopping experience for customers.
Highlight Your Availability: Clearly state your availability in your application. Since the store operates from 7 AM to 8 PM, mention your flexibility with early starts and late finishes to show you're a good fit.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your energy shine through during the interview.
✨Demonstrate Customer Service Skills
Even if you don't have retail experience, think of examples from your past where you've provided excellent service. Be ready to discuss how you would help customers find what they need and create a great shopping experience.
✨Be Prepared for Hands-On Questions
Since the role involves physical tasks like handling deliveries and stocking shelves, be prepared to discuss your willingness to roll up your sleeves and get the job done, regardless of the weather.
✨Ask Insightful Questions
Show genuine interest in the company by asking questions about their operations, team culture, or opportunities for growth. This demonstrates that you're not just looking for any job, but are specifically interested in growing with Toolstation.
