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For Companies At a Glance
- Tasks: Help customers find what they need and assist with deliveries and stocking.
- Company: Join Toolstation, a fast-growing retailer trusted by trade pros and DIY enthusiasts.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities.
- Why this job: Be part of a supportive team where hard work leads to real career advancement.
- Qualifications: No experience needed, just bring your positive attitude and commitment to service.
- Other info: Access training programs and enjoy perks like a pension scheme and health support.
You don’t need to be a tree surgeon. Just help customers love your branch.
What you’ll do
Store Assistant in Consett
16 hours per week
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
No retail experience? No problem! All we ask is that you’re committed to delivering excellent service, and we’ll teach you everything else.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you’ll bring
A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Store Assistants employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistants
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Since this role is all about helping customers, demonstrating a genuine interest in making their experience enjoyable will set you apart.
✨Tip Number 2
Be prepared to discuss how you handle busy situations. Toolstation values efficiency, so sharing examples of how you've managed high-pressure environments can highlight your suitability for the fast-paced nature of the job.
✨Tip Number 3
Familiarize yourself with Toolstation's products and services. Knowing about the benefits of Toolstation Club and Trade Accounts will show that you're proactive and ready to engage with customers effectively.
✨Tip Number 4
Emphasize your reliability and flexibility. Since the role requires commitment and support for both customers and the team, sharing past experiences where you've demonstrated these qualities will resonate well with the hiring team.
We think you need these skills to ace Store Assistants
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Toolstation is looking for in a Store Assistant. Highlight your willingness to learn and your commitment to excellent customer service.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Emphasize your friendly personality, reliability, and any relevant experiences, even if they are not directly related to retail.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how you can contribute to creating a positive customer experience and your readiness to take on various tasks in the store.
Highlight Your Soft Skills: In your application, focus on your soft skills such as communication, teamwork, and problem-solving. These are crucial for providing outstanding service and fitting into the Toolstation team.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your energy shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's not from a retail background. Highlight your ability to engage with customers and help them find what they need.
✨Be Ready for Hands-On Questions
Since the role involves physical tasks like handling deliveries and stocking shelves, be prepared to discuss your willingness to roll up your sleeves and get involved in all aspects of the job.
✨Ask Thoughtful Questions
Show genuine interest in the company and the role by asking questions about their operations, team culture, and opportunities for growth. This demonstrates your commitment to being a proactive team member.
