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- Tasks: Be the friendly face of Toolstation, helping customers and managing stock.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and a supportive work environment.
- Other info: Access training and development through our Toolstation Academy.
- Why this job: Kickstart your career with growth opportunities and hands-on experience.
- Qualifications: Bring a warm personality, reliability, and enthusiasm to the team.
Store Assistant – New Malden
20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we\’re not just looking for what you can bring to us today – we\’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you\’re after a fast‑paced role with an employee‑focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job.
Responsibilities
- Be the friendly face of Toolstation, helping customers find what they need.
- Hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\’ll fit right in.
- No retail experience? No problem! All we ask is that you\’re committed to delivering excellent service, and we\’ll teach you everything else.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
- Be proactive: you\’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you’ll bring
- A warm, friendly personality: You\’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
Career Development
At Toolstation, your career is in your hands. You\’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We\’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistants employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistants
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can make customers feel welcome. Role-play common scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires early starts and late finishes, so be prepared to discuss your availability. Highlight any previous experiences where you've adapted to changing schedules or worked under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Toolstation team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Store Assistants
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to reflect the specific skills and experiences that match the Store Assistant role. Highlight any previous customer service experience or relevant skills that show you’re a great fit for Toolstation.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read. This will help us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Toolstation family!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Personality
As a Store Assistant, having a warm and friendly personality is key. During the interview, let your enthusiasm shine through. Share examples of how you've provided great customer service in the past, and don’t be afraid to show your unique character – it’s what they’re looking for!
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, like busy periods or difficult customers. Think of examples from your previous experiences where you demonstrated reliability and proactivity. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have a chance to ask questions. Use this opportunity to inquire about growth opportunities within Toolstation or the training programmes they offer. This shows that you’re not just interested in the job, but also in developing your career with them.