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For Companies At a Glance
- Tasks: Be the friendly face of Toolstation, assisting customers and managing deliveries.
- Company: Join one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and a supportive work environment.
- Why this job: Kickstart your career with growth opportunities and hands-on experience.
- Qualifications: A positive attitude and commitment to excellent customer service are all you need.
- Other info: Access training, development, and exciting career paths within the Travis Perkins Group.
Overview
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we\’re not just looking for what you can bring to us today – we\’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
What you\’ll do
- You\’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\’ll fit right in.
- No retail experience? No problem! All we ask is that you\’re committed to delivering excellent service, and we\’ll teach you everything else.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
- Be Proactive: you\’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you\’ll bring
- A warm, friendly personality: You\’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
At Toolstation, your career is in your hands. You\’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We\’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistants employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistants
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can make customers feel welcome. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your enthusiasm! When you apply through our website, let your personality shine through. Share why you want to work at Toolstation and how you can contribute to making customers happy. A positive attitude goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows that you appreciate the opportunity and are still excited about the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Store Assistants
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to show us what makes you unique!
Highlight Your Commitment: Make sure to emphasise your reliability and commitment to excellent customer service. We’re looking for team players who are ready to roll up their sleeves and get stuck in!
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your skills align with our focus on customer satisfaction and teamwork. It shows us you’re genuinely interested in joining Toolstation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
When you walk into the interview, let your energy and enthusiasm shine through. Toolstation values a warm, friendly personality, so be sure to express your excitement about the role and how you can contribute to making customers happy.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's not in a retail setting. Think about times when you went above and beyond to help someone, as this will show that you understand the importance of outstanding service.
✨Be Ready to Get Hands-On
Since the role involves physical tasks like handling deliveries and stocking shelves, be prepared to discuss your willingness to roll up your sleeves. Share any experiences where you've had to work hard or adapt to different situations, as this will highlight your proactive attitude.
✨Ask Thoughtful Questions
Show genuine interest in the company and the role by preparing thoughtful questions to ask at the end of the interview. Inquire about opportunities for growth within Toolstation or how they support their employees' development, which aligns with their focus on helping you grow with them.
