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For Companies At a Glance
- Tasks: Assist customers, manage stock, and maintain store standards in a fast-paced environment.
- Company: Join Toolstation, a rapidly growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Why this job: Kickstart your career with a supportive team and endless growth potential.
- Qualifications: A friendly attitude and commitment to excellent service are all you need.
- Other info: Access training programmes and explore diverse roles within the company.
The predicted salary is between 12000 - 18000 £ per year.
Overview
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job.
No retail experience? No problem! All we ask is that you’re committed to delivering excellent service, and we’ll teach you everything else. Get stuck in: be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience. Ask the right questions: show genuine interest in customers’ projects so you can help them find everything they need to get the job done right. Be proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you’ll bring
- A warm, friendly personality: you’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Your best self: bring your energy, enthusiasm, and let your personality shine.
Opportunity & Development
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistants employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistants
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering excellent service, think of examples from your past where you've helped customers or worked in a team. Be ready to share these stories during your chat with us!
✨Tip Number 3
Show off your enthusiasm! When you come in for your interview, let your personality shine through. A warm, friendly attitude goes a long way in retail, and we want to see that you're excited about the opportunity to grow with us.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your appreciation and keeps you fresh in our minds as we make our decisions. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Store Assistants
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team!
Highlight Your Commitment: Make sure to emphasise your reliability and commitment to delivering excellent service. We’re looking for team players who are flexible and ready to support both customers and colleagues, so share any relevant experiences that showcase these qualities.
Be Proactive in Your Approach: In your application, mention how you can proactively engage with customers. Show us that you understand the importance of asking the right questions and helping customers find what they need to get their projects done right.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your personality shine through during the interview. Share why you’re passionate about helping customers and how you can contribute to the team.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent service in the past, even if it's not from a retail background. Think about times when you went above and beyond for someone, as this will show that you understand the importance of customer satisfaction at Toolstation.
✨Be Ready to Discuss Flexibility
Since the role requires early starts and late finishes, be prepared to talk about your availability. Highlight your reliability and willingness to adapt to the store's needs. This shows that you’re committed to being a supportive team member.
✨Ask Thoughtful Questions
Come prepared with questions that show your interest in the role and the company. Ask about opportunities for growth within Toolstation or how they support their employees' development. This demonstrates your ambition and eagerness to grow with them.