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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and keep the store organised.
- Company: Join Toolstation, a leading UK retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Why this job: Fast-paced environment with growth potential and a focus on customer happiness.
- Qualifications: No experience needed, just a positive attitude and commitment to service.
- Other info: Flexible hours and a chance to climb the career ladder within the company.
Overview
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we\’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You\’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\’ll fit right in.
No retail experience? No problem! All we ask is that you\’re committed to delivering excellent service, and we\’ll teach you everything else.
Responsibilities
- Get stuck in: be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
- Ask the right questions: show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
- Be Proactive: you\’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you\’ll bring
- A warm, friendly personality: You\’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
At Toolstation, your career is in your hands. You\’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We\’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistants employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistants
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the range of tools and supplies we offer will help you engage with customers and provide them with the best possible service.
✨Tip Number 2
Demonstrate your enthusiasm for customer service during any interactions. Show that you genuinely care about helping customers find what they need, as this aligns perfectly with our focus on making customers happy.
✨Tip Number 3
Be prepared to discuss your flexibility and reliability. Since our stores operate long hours, emphasising your willingness to work early starts and late finishes will make you a more attractive candidate.
✨Tip Number 4
Highlight any experience you have in fast-paced environments, even if it's not retail-specific. This shows that you can handle the demands of a busy store and are ready to roll up your sleeves and get stuck in.
We think you need these skills to ace Store Assistants
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Toolstation is looking for in a Store Assistant. Highlight your ability to manage early starts and late finishes, as well as your commitment to customer service.
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Emphasise your reliability, warm personality, and any relevant experience, even if it's not in retail.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and grow within Toolstation, and how you can contribute to their customer-focused approach.
Showcase Your Soft Skills: In your application, highlight your soft skills such as communication, teamwork, and a positive attitude. These are crucial for providing outstanding service and fitting into the Toolstation culture.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's not in a retail setting. Highlight your ability to engage with customers and help them find what they need.
✨Be Ready for Practical Questions
Expect questions about handling deliveries, stocking shelves, and maintaining store cleanliness. Show that you're ready to roll up your sleeves and get stuck in, as this is a hands-on role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in growing with Toolstation and your commitment to the role.
