At a Glance
- Tasks: Assist customers, handle deliveries, and keep the store organised.
- Company: Join Toolstation, a leading UK retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of a friendly team focused on customer happiness and personal development.
- Qualifications: No experience needed, just bring your enthusiasm and commitment!
Overview
Store Assistant in Ellesmere Port • 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, and you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves. It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
No retail experience? No problem. All we ask is that you’re committed to delivering excellent service, and we’ll teach you everything else.
Get stuck in: be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience. Provide outstanding service: whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience. Ask the right questions: show genuine interest in customers’ projects so you can help them find everything they need to get the job done right. Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Responsibilities
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Help customers find what they need and provide outstanding service.
- Engage with customers to understand their projects and ask the right questions.
- Promote and sign customers up to Toolstation Club and Trade Accounts where appropriate.
What you’ll bring
- A warm, friendly personality to help maintain high store standards.
- Reliability, flexibility, and commitment to supporting customers and the team.
- Energy and enthusiasm with a positive attitude.
Career and development
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or take opportunities within the wider Travis Perkins Group. We’ll support you with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Store Assistants in Ellesmere Port employer: Toolstation
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. With a supportive work culture and numerous opportunities for career advancement, including our Toolstation Academy and Apprenticeship programmes, we empower our Store Assistants to thrive in a fast-paced environment. Enjoy competitive benefits such as 22 days holiday, a company pension scheme, and discounts across the Travis Perkins Group, all while being part of a team dedicated to making customers happy.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistants in Ellesmere Port
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the range of tools and building supplies we offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Being friendly and approachable is key to making a great impression, as this role is all about helping customers.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since our stores operate from early morning to late evening, demonstrating your willingness to adapt to varying shifts can set you apart from other candidates.
✨Tip Number 4
Highlight any previous experience in fast-paced environments, even if it's not retail-specific. This shows that you can handle the physical demands of the job and thrive under pressure, which is essential for a Store Assistant.
We think you need these skills to ace Store Assistants in Ellesmere Port
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Store Assistant at Toolstation. Highlight your ability to handle deliveries, engage with customers, and maintain store standards in your application.
Tailor Your CV:Make sure your CV reflects your relevant skills and experiences. Even if you lack retail experience, emphasise your commitment to excellent service, reliability, and any transferable skills that demonstrate your suitability for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your warm personality and enthusiasm for the role. Mention why you want to work at Toolstation and how you can contribute to their customer-focused environment.
Highlight Your Availability:Since the role requires flexibility with early starts and late finishes, clearly state your availability in your application. This shows your willingness to meet the demands of the job and helps the employer see you as a suitable candidate.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values energy and enthusiasm, so let your passion for customer service shine through during the interview.
✨Demonstrate Flexibility
Since the store operates from 7 AM to 8 PM, highlight your availability for early starts and late finishes. Being flexible with your schedule shows that you are committed to supporting the team and meeting customer needs.
✨Prepare for Customer Interaction
As a Store Assistant, you'll be the friendly face of Toolstation. Think of examples where you've provided excellent service or helped someone solve a problem. This will demonstrate your ability to engage with customers effectively.
✨Emphasise Teamwork
Toolstation values reliability and commitment to supporting team members. Be ready to discuss how you've worked well in a team before and how you can contribute to maintaining a positive environment in the store.
