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For Companies At a Glance
- Tasks: Be the friendly face of Toolstation, assisting customers and managing deliveries.
- Company: Join one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 22 days holiday, a pension scheme, discounts, and career development opportunities.
- Why this job: Fast-paced role with growth potential and a focus on customer happiness.
- Qualifications: No experience needed, just bring your positive attitude and commitment to service.
- Other info: Flexible hours and a chance to climb the career ladder within a supportive team.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
No retail experience? No problem! All we ask is that you’re committed to delivering excellent service, and we’ll teach you everything else.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you’ll bring
A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Store Assistants employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistants
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Since you'll be the friendly face of Toolstation, demonstrating a genuine interest in helping customers will set you apart from other candidates.
✨Tip Number 2
Be prepared to discuss your flexibility and reliability. The role requires early starts and late finishes, so highlighting your ability to adapt to different schedules will make you a strong candidate.
✨Tip Number 3
Familiarize yourself with Toolstation's products and services. Showing that you have done your homework about the company and its offerings can demonstrate your commitment and readiness to contribute.
✨Tip Number 4
Emphasize your willingness to learn and grow within the company. Toolstation values career development, so expressing your desire to take on new challenges and advance will resonate well with the hiring team.
We think you need these skills to ace Store Assistants
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Toolstation is looking for in a Store Assistant. Highlight your willingness to learn and your commitment to excellent customer service.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Emphasize your reliability, flexibility, and any relevant experiences, even if they are not directly related to retail.
Craft a Strong Cover Letter: Write a cover letter that showcases your warm personality and enthusiasm for the role. Mention your ability to work in a fast-paced environment and your eagerness to contribute to the team at Toolstation.
Highlight Your Customer Service Skills: In both your CV and cover letter, provide examples of how you have delivered excellent customer service in the past. This could be from any experience where you interacted with customers or worked in a team.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your energy shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's not in a retail setting. Highlight your ability to engage with customers and help them find what they need.
✨Be Ready for Practical Questions
Expect questions about how you would handle specific situations in the store, such as managing deliveries or stocking shelves. Show that you're ready to roll up your sleeves and get involved.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company and the role. Inquire about opportunities for growth and development within Toolstation, as this aligns with their focus on helping employees advance.
