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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage store operations.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Why this job: Kickstart your career in a dynamic environment with growth potential.
- Qualifications: Friendly personality and reliability; retail experience is a bonus.
- Other info: Access training programmes and explore diverse roles within the company.
Senior Store Assistant (Keyholder) in Bournemouth Castlepoint. 20 hours per week.
About the role
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you’re after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you. This is more than just a store job.
Key Responsibilities
- Provide outstanding customer service: chat with customers and stay efficient during busy times.
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Show genuine interest in customers’ projects and help them find the right tools.
- Actively sell the benefits of Toolstation Club and Trade Accounts and sign customers up.
- Open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.
- Support colleagues to deliver a great customer experience; be ready to step in and supervise when required.
We’re looking for
- Experience as a key holder or supervising team members (retail experience not essential).
- A friendly personality that maintains high store standards and creates an enjoyable workplace.
- Reliability, flexibility, and commitment to customers and team.
- Accountability and the ability to step up when needed.
- Energy, enthusiasm, and a personality that shines.
Career development
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work programme
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistant (Keyholder) employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (Keyholder)
✨Tip Number 1
Get to know the store! Before your interview, pop into Toolstation and chat with the staff. This shows your genuine interest and helps you understand the vibe of the place. Plus, it gives you some great talking points during your interview!
✨Tip Number 2
Be ready to showcase your personality! Toolstation values a friendly and enthusiastic approach, so let your true self shine through. Share stories that highlight your energy and commitment to customer service – it’ll make you stand out!
✨Tip Number 3
Prepare for situational questions! Think about times when you’ve had to step up or support a team member. Toolstation loves candidates who can show accountability and flexibility, so have those examples ready to go.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your excitement about the role. It’s a simple way to keep yourself on their radar and show that you’re genuinely interested in joining the Toolstation team.
We think you need these skills to ace Store Assistant (Keyholder)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Tailor Your Application: Make sure to tailor your application to the role of Store Assistant (Keyholder). Highlight any relevant experience, even if it’s not retail-specific, and connect it to the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Toolstation
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Store Assistant (Keyholder) at Toolstation. Familiarise yourself with their customer service approach and how they handle store operations. This will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your People Skills
Since this role involves interacting with customers and supervising a team, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you've helped customers find the right products or resolved issues effectively.
✨Flexibility is Key
Toolstation values reliability and flexibility, especially with early starts and late finishes. Be prepared to discuss your availability and how you can adapt to the store's needs. Showing that you're willing to step up when required will impress the interviewers.
✨Emphasise Your Growth Mindset
Toolstation is all about career development, so express your eagerness to grow within the company. Talk about your long-term goals and how you see yourself progressing from a Store Assistant to potentially managing your own store. This shows that you're not just looking for a job, but a career.
