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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and keep the store organised.
- Company: Join Toolstation, a fast-growing retailer in the building supplies sector.
- Benefits: Enjoy 22 days holiday, discounts, and a supportive work environment.
- Why this job: Kickstart your career with growth opportunities and a friendly team.
- Qualifications: Experience as a keyholder or in a supervisory role is preferred.
- Other info: Flexible hours and a chance to make customers happy every day.
Overview
Senior Store Assistant (keyholder) in Hull Willerby — 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. This is more than just a store job. At Toolstation, we\’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you!
You\’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
What you’ll do
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service: chat with customers and stay efficient during busy times to deliver a great experience.
- Ask the right questions: show genuine interest in customers\’ projects to help them find everything they need.
- Be proactive: sell the benefits of Toolstation Club and Trade Accounts and sign customers up for deals and competitive prices.
- Keyholder responsibility: open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you’ll bring
- A friendly personality: help maintain high store standards and create a welcoming workplace.
- Reliability: be there when needed. Flexibility, commitment, and support for customers and the team are key.
- Accountability: take charge in a previous role and be ready to step up when needed.
- Your best self: bring energy, enthusiasm, and let your personality shine.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistant (keyholder) employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (keyholder)
✨Tip Number 1
Get to know the store! Before your interview, pop into Toolstation and check out the layout, products, and vibe. This shows you’re genuinely interested and helps you chat confidently about how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a customer or handle a tricky situation. Being able to demonstrate your problem-solving abilities will make you stand out during the interview.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can manage early starts and late finishes. Highlight any previous experience where you’ve had to adapt to changing schedules or responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Toolstation team and growing with us.
We think you need these skills to ace Store Assistant (keyholder)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application to the Store Assistant role. Highlight any relevant experience, especially if you've been a keyholder or supervised a team before. We love seeing how your past roles can benefit us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to find. Use bullet points if it helps!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handled challenging situations and what you learned from them.
✨Demonstrate Flexibility and Reliability
Given the store's hours and the need for early starts and late finishes, be prepared to discuss your availability. Highlight any previous roles where you had to adapt to changing schedules or take on additional responsibilities, especially in a supervisory capacity.
✨Bring Your Personality
Toolstation values a friendly personality, so let your true self shine during the interview. Share your enthusiasm for the role and how you can contribute to creating a welcoming atmosphere in the store. A positive attitude can make a big difference!