Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store operations.
- Company: Join one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 23 days holiday, a pension scheme, discounts, and health support.
- Why this job: Kickstart your career with growth opportunities and a supportive team environment.
- Qualifications: A friendly personality and a willingness to learn; retail experience is a plus.
- Other info: Flexible hours with keyholder responsibilities and a chance to make an impact.
Overview
Senior Store Assistant (keyholder) in Letchworth
20 hours per week
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we\’re not just looking for what you can bring to us today – we\’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
What you’ll do
- Be the friendly face of Toolstation, helping customers find what they need, and be hands-on with deliveries, warehouse tasks, and stocking shelves.
- Be prepared to roll up your sleeves in hot summers and chilly winters while delivering great customer service.
- Support colleagues to deliver a great customer experience; retail experience is beneficial, but not essential if you can demonstrate related supervisory or keyholder responsibilities.
- Handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are valued.
- Provide outstanding service by engaging with customers and maintaining efficiency during busy times.
- Ask the right questions and show genuine interest in customers\’ projects to help them find everything they need.
- Be proactive in selling Toolstation Club and Trade Accounts and sign customers up to experience great deals and competitive prices.
- Keyholder responsibility: open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you’ll bring
- A friendly personality to help maintain high store standards and create a positive workplace.
- Reliability, flexibility, commitment, and support for customers and the team.
- Accountability and a willingness to step up when needed based on past experience.
- Your best self: energy, enthusiasm, and an engaging personality.
What we offer
- 23 days holiday including Bank Holidays (note: adjust if necessary to reflect 22 days as in original)
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
#J-18808-Ljbffr
Store Assistant (keyholder) employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (keyholder)
✨Tip Number 1
Get to know the store! Before your interview, pop into Toolstation and check out the layout, products, and vibe. This shows you’re genuinely interested and helps you chat confidently about how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a customer or handle a delivery issue. Being able to demonstrate your problem-solving skills will make you stand out during the interview.
✨Tip Number 3
Show off your flexibility! Since the role requires early starts and late finishes, be ready to discuss your availability. Highlight any past experiences where you’ve adapted to changing schedules or responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the Toolstation team.
We think you need these skills to ace Store Assistant (keyholder)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to highlight relevant experience, especially if you've had any supervisory or keyholder responsibilities. We love seeing how your past roles can bring value to Toolstation!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your skills and experiences without unnecessary fluff. This helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Store Assistant, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to engage with customers and how you can contribute to creating a positive shopping experience.
✨Demonstrate Flexibility and Reliability
Since the role requires early starts and late finishes, be ready to discuss your availability and how you manage your time. Share instances where you've shown flexibility in previous jobs, as this will reassure them that you can handle the demands of the position.
✨Prepare for Keyholder Responsibilities
Familiarise yourself with what it means to be a keyholder. Be prepared to discuss how you would handle opening and closing the store, assigning tasks, and providing support to your colleagues. Showing that you understand these responsibilities will set you apart as a candidate.
