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For Companies At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing deliveries.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Flexible hours and a supportive team culture await you!
- Why this job: Kickstart your career in a dynamic environment with real growth potential.
- Qualifications: Experience as a key holder or supervisor is preferred but not essential.
Overview
Senior Store Assistant (Keyholder) in Poole Rossmore • 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we\’re not just looking for what you can bring to us today – we\’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job.
Responsibilities
- You\’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves!
- It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\’ll fit right in.
- This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
- Be Proactive: you\’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You\’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you\’ll bring
- A friendly personality: You\’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: you\\\’ve taken charge in a previous role and are happy to step up when needed
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
Development and Benefits
At Toolstation, your career is in your hands. You\’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We\’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistant (Keyholder) employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (Keyholder)
✨Tip Number 1
Get to know the store! Before your interview, pop into Toolstation and familiarise yourself with the layout and products. This shows initiative and gives you a chance to chat with staff, which can help you stand out.
✨Tip Number 2
Be ready to showcase your personality! When you meet the team, let your friendly side shine through. Toolstation values a positive attitude, so don’t be afraid to show them how you can contribute to a great customer experience.
✨Tip Number 3
Prepare for situational questions! Think about times when you've taken charge or helped a team member. They want to see your accountability and how you handle responsibilities, especially as a keyholder.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Toolstation family and ready to grow with us.
We think you need these skills to ace Store Assistant (Keyholder)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application to the Store Assistant (Keyholder) role. Highlight any relevant experience, especially if you've been a key holder or supervised a team before. We love seeing how your past roles relate to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for our team. Remember, we’re looking for hard work and a positive attitude!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Toolstation family right from the start!
How to prepare for a job interview at Toolstation
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Store Assistant (Keyholder) at Toolstation. Familiarise yourself with the tasks like handling deliveries, stocking shelves, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since you'll be the friendly face of Toolstation, it's crucial to demonstrate your ability to connect with customers. Prepare examples of how you've provided great service in the past or how you've helped colleagues. This will highlight your friendly personality and reliability, which are key traits for this position.
✨Be Ready for Practical Questions
Expect questions about how you'd handle specific situations, like busy periods or customer complaints. Think of scenarios where you've had to be proactive or take charge, as this aligns with the accountability aspect of the role. Showing that you can think on your feet will impress the interviewers.
✨Express Your Growth Mindset
Toolstation values employees who want to grow within the company. Be prepared to discuss your career aspirations and how you see yourself developing in the role. Mention any interest in training opportunities or moving up the ladder, as this shows you're committed to contributing to the team long-term.