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For Companies At a Glance
- Tasks: Be the friendly face of Toolstation, assisting customers and managing store operations.
- Company: Join one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities.
- Why this job: Fast-paced environment with a focus on employee development and customer satisfaction.
- Qualifications: Friendly, reliable, and accountable; previous supervisory experience is a plus.
- Other info: Flexible hours with keyholder responsibilities and potential for career advancement.
The predicted salary is between 20000 - 28000 £ per year.
Overview
30 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we\’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
Responsibilities
- Be the friendly face of Toolstation, helping customers find what they need while being hands-on with deliveries, warehouse tasks, and stocking shelves.
- Handle deliveries, unpack stock, keep the store clean, and prepare orders. Be prepared to roll up your sleeves.
- Provide outstanding service by chatting with customers and staying efficient during busy times to ensure a great experience.
- Ask the right questions and show genuine interest in customers\\\’ projects so you can help them find everything needed to get the job done right.
- Be proactive and promote the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you’ll bring / Qualifications
- A friendly personality: help maintain high store standards and create a workplace everyone enjoys.
- Reliability: be available when needed. Flexibility, commitment, and support for customers and the team are key.
- Accountability: have taken charge in a previous role and are happy to step up when needed.
- Your best self: bring energy, enthusiasm, and let your personality shine.
- Experience as a key holder or supervising team members is desirable, as the role includes supervisory responsibilities.
Career growth & Training
At Toolstation, your career is in your hands. You\\\’ll have the chance to move up the ladder, explore different roles across the business, or take opportunities within the wider Travis Perkins Group. We\\\’ll support you with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We\\\’re one of the UK\\\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\\\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistant (keyholder) employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (keyholder)
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the ins and outs of what we offer will not only help you assist customers better but also show your genuine interest in the role during any conversations.
✨Tip Number 2
Demonstrate your reliability and flexibility by being open about your availability. Since the store operates from early morning to late evening, showing that you can manage various shifts will make you a more attractive candidate.
✨Tip Number 3
Highlight any previous experience where you've taken on responsibility or supervisory roles. Sharing specific examples of how you've successfully managed tasks or led a team can set you apart from other applicants.
✨Tip Number 4
Engage with our community online. Follow Toolstation on social media and participate in discussions. This shows your enthusiasm for the brand and helps you stay updated on any promotions or events that could be relevant during your application process.
We think you need these skills to ace Store Assistant (keyholder)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you had keyholder responsibilities or supervisory duties. Emphasise your customer service skills and any experience in retail.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Toolstation. Mention your ability to work flexible hours and your commitment to providing excellent customer service. Share specific examples of how you've contributed positively in past roles.
Showcase Your Personality: Since the role requires a friendly personality, let your character shine through in your application. Use a conversational tone and express your passion for helping customers and working as part of a team.
Highlight Your Availability: Clearly state your availability in your application. Since the store operates from 7 AM to 8 PM, mention your flexibility with early starts and late finishes to show you're a reliable candidate.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
As a Store Assistant, you'll be the friendly face of Toolstation. During the interview, share examples of how you've provided excellent customer service in the past. Highlight your ability to engage with customers and help them find what they need.
✨Demonstrate Reliability and Flexibility
Reliability is key for this role, especially since you'll be handling keyholder responsibilities. Be prepared to discuss your previous experiences where you showed commitment and flexibility, particularly in managing early starts or late finishes.
✨Emphasise Teamwork and Leadership
Since the role includes supervisory responsibilities, it's important to showcase your leadership skills. Talk about any experience you have in leading a team or taking charge in a previous role, and how you can motivate others to achieve store goals.
✨Express Your Enthusiasm for Growth
Toolstation values career growth and development. Make sure to express your enthusiasm for advancing within the company. Discuss your long-term career goals and how you see yourself growing with Toolstation, perhaps through their training and apprenticeship programmes.