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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Toolstation is a leading UK retailer of tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and access to training and development.
- Why this job: Join a fast-paced, employee-focused culture where you can grow your career and make customers happy.
- Qualifications: Experience as a keyholder or in a supervisory role is preferred; a friendly personality is essential.
- Other info: Flexible hours with early starts and late finishes; perfect for local candidates.
Overview
Senior Store Assistant (keyholder) in Hounslow 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we\’re not just looking for what you can bring to us today – we\’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job! You\’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\’ll fit right in. This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members. Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience. Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience. Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right. Be Proactive: you\’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices. Keyholder responsibility: You\’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed
What you\’ll bring
A friendly personality: You\’ll help maintain our high store standards and create a workplace everyone enjoys. Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key. Accountability: you\’ve taken charge in a previous role and are happy to step up when needed. Your best self: Bring your energy, enthusiasm, and let your personality shine.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Financial education, support, and recognition awards
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistant (keyholder) employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (keyholder)
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you went above and beyond for a customer, as this will highlight your ability to provide outstanding service, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your flexibility and reliability. Since the role requires early starts and late finishes, emphasising your availability and commitment to being there for the team will make you stand out as a candidate.
✨Tip Number 4
Prepare to talk about your leadership experience, even if it's informal. As a keyholder, you'll need to show that you can take charge and support your colleagues, so think of instances where you've led a team or taken responsibility in previous roles.
We think you need these skills to ace Store Assistant (keyholder)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Store Assistant (Keyholder) position. Highlight your relevant experience in customer service and any supervisory roles you've held.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job. Emphasise your reliability, accountability, and any previous experience as a key holder or in a supervisory capacity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your commitment to providing excellent customer service and your willingness to take on responsibilities like opening and closing the store.
Highlight Your Flexibility: In your application, emphasise your ability to work flexible hours, including early starts and late finishes. This is crucial for the role, so make it clear that you can meet these requirements.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to help customers, as this is crucial for the Store Assistant role.
✨Be Ready to Discuss Teamwork
Since you'll be supporting colleagues and possibly supervising them, be prepared to talk about your experience working in teams. Share specific instances where you contributed to a team's success or helped resolve conflicts.
✨Understand Keyholder Responsibilities
Familiarise yourself with what it means to be a keyholder. Be ready to discuss your understanding of opening and closing procedures, as well as how you would handle daily tasks and responsibilities in that role.