At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards in a fast-paced environment.
- Company: Toolstation is a leading UK retailer of tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and career development opportunities.
- Other info: Flexible hours available; must be able to work early mornings and late finishes.
- Why this job: Join a supportive team where you can grow your career and make customers happy every day!
- Qualifications: No retail experience needed; just bring a positive attitude and a willingness to learn.
We are looking for candidates who live locally and can easily commute to our store. Our Swindon Dunbeath store is open from 7am-6pm Monday to Saturday and 9am-4pm on Sundays, so you must be able to manage early starts and late finishes.
At Toolstation, we are focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you are after a fast-paced role with an employee-focused retailer that is passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You will be the friendly face of Toolstation, helping customers find what they need, but you will also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you will fit right in.
No retail experience? No problem! All we ask is that you are committed to delivering excellent service, and we will teach you everything else.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you are chatting with customers or staying efficient during busy times, you will always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be Proactive: You will be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you will bring:
- A warm, friendly personality: You will help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
Why Join Us?
At Toolstation, your career is in your hands. You will have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We will support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits: We have got you covered!
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation: We are one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Store Assistant employer: Toolstation
Toolstation in Sevenoaks is an excellent employer, offering a dynamic work culture where team collaboration and customer satisfaction are at the forefront. With a strong focus on employee development, you will have ample opportunities for growth and advancement within the company, all while enjoying the benefits of working in a supportive environment that values safety and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the range of tools and building supplies they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Being friendly and approachable is key, so practice how you would greet customers and assist them with their needs.
✨Tip Number 3
Be prepared to discuss your flexibility and reliability. Since the store operates on varied hours, emphasising your willingness to work early mornings and late shifts can set you apart from other candidates.
✨Tip Number 4
Demonstrate a proactive attitude by thinking of ways you could contribute to the team. For example, consider how you might encourage customers to sign up for Toolstation Club or Trade Accounts, showing your initiative and sales potential.
We think you need these skills to ace Store Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any customer service experience, even if it's not in retail. Emphasise your reliability, flexibility, and any relevant skills that align with the job description.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your personality and work ethic make you a great fit for Toolstation, focusing on your commitment to excellent service.
Showcase Your Soft Skills:Since the role requires a warm and friendly personality, be sure to include examples of how you've successfully interacted with customers or worked as part of a team in previous roles.
Highlight Your Availability:Clearly state your availability in your application. Since the store operates early and late, mention your flexibility and willingness to work during those hours to show you're a reliable candidate.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's not from a retail background. Highlight your ability to engage with customers and help them find what they need.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle deliveries, stock management, and maintaining store cleanliness. Show that you're ready to roll up your sleeves and get stuck in.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand how you can contribute to Toolstation's success.
