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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and keep the store organised.
- Company: Join Toolstation, a leading UK retailer of tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities.
- Why this job: Be part of a supportive team with potential for advancement and hands-on experience.
- Qualifications: No experience needed, just bring your enthusiasm and commitment to great service.
- Other info: Flexible hours available; perfect for students looking to earn while learning.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
No retail experience? No problem! All we ask is that you’re committed to delivering excellent service, and we’ll teach you everything else.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be Proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What You’ll Bring
- A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What You’ll Get
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits: 22 days holiday + Bank Holidays, Company pension scheme and life assurance, Bonus scheme and cycle to work program, Save and buy as you earn options, 20% discount across all Travis Perkins companies, Health and wellbeing support at your fingertips with Aviva Digicare + Financial education, support, and recognition awards, Discounts at over 1,000 retailers.
About Toolstation: We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Store Assistant employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the range of tools and building supplies they offer will help you engage with customers effectively and show your genuine interest in the role.
✨Tip Number 2
Demonstrate your flexibility and reliability during the interview. Since the store operates from early morning to late evening, being able to discuss your availability for various shifts can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples where you've provided excellent service or resolved issues, as this is a key aspect of the Store Assistant role at Toolstation.
✨Tip Number 4
Express your enthusiasm for growth within the company. Mentioning your interest in advancing your career and taking advantage of training opportunities can demonstrate your long-term commitment to Toolstation.
We think you need these skills to ace Store Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Store Assistant role. Emphasise any customer service experience, teamwork, and reliability, as these are key traits Toolstation is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to work flexible hours and your commitment to providing excellent customer service. Personalise it by referencing Toolstation's values and how you can contribute.
Showcase Your Personality: In your application, let your warm and friendly personality shine through. Toolstation values a positive attitude, so include examples of how you've maintained high standards in previous roles or how you've gone the extra mile for customers.
Highlight Your Availability: Clearly state your availability in your application. Since the store operates from 7 AM to 8 PM, mention your flexibility and willingness to work early starts or late finishes, which will demonstrate your commitment to the role.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's not from a retail background. Highlight your ability to engage with customers and help them find what they need.
✨Be Ready for Practical Questions
Expect questions that assess your willingness to handle various tasks, such as stocking shelves or managing deliveries. Show that you're ready to roll up your sleeves and get stuck in.
✨Discuss Flexibility and Reliability
Since the store operates from early morning to late evening, emphasise your availability and commitment to being there when needed. This will demonstrate your reliability and dedication to the team.