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For Companies At a Glance
- Tasks: Help customers find what they need and provide top-notch service.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and health support.
- Why this job: Kickstart your career with growth opportunities and a supportive team.
- Qualifications: No retail experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible hours and a chance to progress into management roles.
Overview
At Toolstation, we\’re not just looking for what you can bring to us today – we\’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you\’re after a fast‑paced role with an employee‑focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you!
Responsibilities
- Assist customers in finding what they need and providing outstanding service.
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Be proactive and sell the benefits of Toolstation Club and Trade Accounts.
- Support colleagues and maintain high store standards.
Requirements
- Commitment to delivering excellent service.
- Reliable, flexible, and supportive to customers and team.
- Ability to work early starts and late finishes (7 am–8 pm).
- Positive attitude and willingness to learn; no retail experience required.
Benefits
- 22 days holiday + Bank Holidays.
- Company pension scheme and life assurance.
- Bonus scheme and cycle to work program.
- Save and buy as you earn options.
- 20% discount across all Travis Perkins companies.
- Health and wellbeing support at your fingertips with Aviva Digicare.
- Financial education, support, and recognition awards.
- Discounts at over 1,000 retailers.
About Toolstation
We\’re one of the UK\’s fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
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Store Assistant employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant
✨Tip Number 1
Get to know Toolstation! Familiarise yourself with their products and services. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands what we do and how we help our customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd assist customers. We love candidates who can show they’re proactive and ready to make our customers happy right from the start.
✨Tip Number 3
Be flexible and reliable! Highlight your willingness to work those early starts and late finishes. We want to see that you’re committed to being part of our team and can adapt to the fast-paced environment we thrive in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining Toolstation and growing with us.
We think you need these skills to ace Store Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to help our customers find exactly what they need!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of a Store Assistant. We love seeing candidates who take the time to connect their background with what we do at Toolstation.
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make your application easy to read by using straightforward language and keeping it to the point. We want to quickly understand why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, think of examples from your past experiences where you provided excellent service. Even if you don’t have retail experience, any situation where you helped someone or resolved an issue can be relevant. Be ready to share these stories!
✨Demonstrate a Positive Attitude
Toolstation is looking for candidates with a positive attitude and a willingness to learn. During the interview, maintain a friendly demeanour, smile, and express enthusiasm about the opportunity. This will help convey that you’re the right fit for their team-oriented environment.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about opportunities for growth within the company or how they support their employees' development. This shows that you’re not just interested in the job, but also in building a career with Toolstation.
