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- Tasks: Be the friendly face of Toolstation, helping customers and managing store operations.
- Company: Join a passionate retailer focused on customer happiness and employee growth.
- Benefits: 22 days holiday, training opportunities, and career progression within the company.
- Why this job: Fast-paced role with real responsibility and the chance to make a difference.
- Qualifications: Experience as a key holder or in a supervisory role is preferred.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 13 - 16 £ per hour.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we are focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you are after a fast-paced role with an employee-focused retailer that is passionate about making customers happy, this could be the perfect fit for you.
This is more than just a store job. You will be the friendly face of Toolstation, helping customers find what they need, but you will also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves. It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you will fit right in.
This position has accountability for supporting colleagues to deliver a great customer experience, so whilst retail experience is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you are chatting with customers or staying efficient during busy times, you will always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be Proactive: You will be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You will be trusted to open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you will bring:
- A friendly personality: You will help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you.
- Flexibility, commitment, and support for your customers and team are key.
- Accountability: You have taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you will get:
At Toolstation, your career is in your hands. You will have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We will support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits: We have got you covered 22 days holiday +
Senior Store Assistant in Stirling employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can provide outstanding service. Role-play common customer scenarios with a friend to get comfortable with handling questions and offering solutions.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've supported colleagues in previous roles. Highlighting your reliability and flexibility will demonstrate that you're the kind of person who can step up when needed.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you're keen on joining the Toolstation family. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace Senior Store Assistant in Stirling
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Highlight Relevant Experience: Even if you haven't worked in retail before, think about any experience where you've been responsible for a team or handled keyholder duties. We love seeing how your past roles can translate into this position!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Toolstation
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Senior Store Assistant at Toolstation entails. Familiarise yourself with the responsibilities like handling deliveries, customer service, and keyholder duties. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about providing great customer experiences, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your friendly personality and any experience you have in supervising or supporting team members, as this will demonstrate your ability to create a positive work environment.
✨Be Ready for Practical Questions
Expect some scenario-based questions during your interview. Think about how you would handle busy periods, manage stock, or deal with customer queries. Practising these scenarios can help you articulate your thought process and show that you're proactive and solution-oriented.
✨Demonstrate Your Commitment
Toolstation values reliability and flexibility, so be prepared to discuss your availability and willingness to work early starts or late finishes. Share any past experiences where you've gone above and beyond for your team or customers, as this will highlight your commitment to the role and the company.
