At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store tasks.
- Company: Join a supportive team at Toolstation in Milton Keynes Bletchley.
- Benefits: Enjoy 22 days holiday, discounts, and health support.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real impact by providing outstanding customer service and leading a team.
- Qualifications: Experience as a key holder or supervisor is preferred, but not essential.
The predicted salary is between 12 - 15 £ per hour.
Senior Store Assistant (keyholder) in Milton Keynes Bletchley, 20 hours per week.
What you'll do:
- You will be the friendly face of Toolstation, helping customers find what they need, while also handling deliveries, warehouse tasks, and stocking shelves.
- The role requires you to be hands-on and show a positive attitude.
- You will support colleagues to deliver a great customer experience.
- Retail experience is not essential, but you will need some experience of being a key holder or supervising team members.
Get stuck in:
- Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders.
Provide outstanding service:
- Offer a great experience while chatting with customers and staying efficient during busy times.
Ask the right questions:
- Show genuine interest in customers’ projects to help them find everything they need.
Be proactive:
- Sell the benefits of Toolstation Club and Trade Accounts, signing customers up for great deals and competitive prices.
Keyholder responsibility:
- Open and close the store, assign daily tasks to the team and provide short-term supervisory cover when needed.
What you'll bring:
- A friendly personality: Help maintain high store standards and create a workplace everyone enjoys.
- Reliability: Be there when you’re needed, with flexibility, commitment and support for customers and team.
- Accountability: You’ve taken charge in a previous role and are happy to step up when necessary.
- Your best self: Bring energy, enthusiasm and let your personality shine.
What you'll get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle-to-work programme
- Save & buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support and recognition awards
- Discounts at over 1,000 retailers
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Keyholder — Customer Lead (20h/wk) employer: Toolstation
Toolstation is an excellent employer that values its employees by fostering a supportive and inclusive work culture in Milton Keynes Bletchley. With opportunities for personal growth, competitive benefits including a generous holiday allowance, pension scheme, and discounts across Travis Perkins companies, we ensure our team members feel valued and motivated. Join us to be part of a dynamic environment where your contributions directly enhance customer experiences and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Keyholder — Customer Lead (20h/wk)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can demonstrate your ability to engage with customers. Role-play scenarios with friends or family to get comfortable with asking the right questions and providing outstanding service.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a keyholder before, think of examples from your past experiences where you've taken charge or supported your team. Highlight these during your interview to showcase your reliability and accountability.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Senior Store Keyholder — Customer Lead (20h/wk)
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly personality shine through. Use a conversational tone and don’t be afraid to show your enthusiasm for the role.
Highlight Relevant Experience:Even if you haven't worked in retail before, we’re interested in any experience you have as a key holder or supervisor. Make sure to mention any relevant skills or responsibilities that demonstrate your reliability and accountability.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match. Use keywords from the description to show us you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Toolstation
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Senior Store Keyholder involves. Familiarise yourself with the responsibilities like handling deliveries, stocking shelves, and providing outstanding customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to demonstrate your friendly personality. Think of examples from your past experiences where you've provided excellent service or helped a team member. This will highlight your ability to create a positive atmosphere in the store.
✨Be Ready for Situational Questions
Expect questions that assess how you handle various situations, especially as a keyholder. Prepare scenarios where you've taken charge or resolved conflicts. This will showcase your reliability and accountability, which are crucial for the role.
✨Bring Your Enthusiasm
Let your energy and enthusiasm shine through during the interview. Talk about why you want to work at Toolstation and how you can contribute to the team. A positive attitude can set you apart from other candidates and show that you're a great fit for the company culture.
