At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Toolstation is a leading UK retailer for tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and career development opportunities.
- Other info: Flexible hours required; must be local to Leigh-on-Sea for easy commuting.
- Why this job: Join a fast-paced, customer-focused team with growth potential and a supportive culture.
- Qualifications: Experience as a keyholder or in a supervisory role is preferred; a positive attitude is essential.
The predicted salary is between 24000 - 33600 £ per year.
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What you\'ll do
Senior Store Assistant (keyholder) in Leigh-on-Sea
16 hours per week
We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we\'re not just looking for what you can bring to us today - we\'re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you\'re after a fast-paced role with an employee-focused retailer that\'s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You\'ll be the friendly face of Toolstation, helping customers find what they need, but you\'ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\'ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you\'re chatting with customers or staying efficient during busy times, you\'ll always offer a great experience.
Ask the right questions: Show genuine interest in customers\' projects so you can help them find everything they need to get the job done right.
Be Proactive: you\'ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You\'ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you\'ll bring
A friendly personality: You\'ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you\'ve taken charge in a previous role and are happy to step up when needed
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you\'ll get
Why Join Us?
At Toolstation, your career is in your hands. You\'ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We\'ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We\'ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We\'re one of the UK\'s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\'re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
Senior Store Assistant - Keyholder in Southend-on-Sea employer: Toolstation
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. With a supportive work culture, comprehensive training opportunities through our Toolstation Academy, and a range of benefits including a generous holiday allowance and discounts across the Travis Perkins Group, we ensure our team members thrive both personally and professionally. Join us in Leigh-on-Sea, where your hard work and positive attitude will be recognised and rewarded in a fast-paced, customer-centric environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Southend-on-Sea
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. This will highlight your ability to create a positive shopping experience, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your experience with team leadership or keyholding. Even if it's informal, sharing instances where you've taken charge or supported colleagues can set you apart as a reliable candidate.
✨Tip Number 4
Demonstrate your flexibility and reliability by being open about your availability for early starts and late finishes. This shows that you're committed to meeting the store's needs and can be counted on when required.
We think you need these skills to ace Senior Store Assistant - Keyholder in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any previous roles where you were a keyholder or supervised team members. Emphasise your customer service skills and any hands-on retail experience.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with Toolstation's values, and provide examples of how you've contributed to a positive customer experience in past roles.
Showcase Your Flexibility:Since the role requires early starts and late finishes, mention your availability and willingness to work flexible hours. This shows that you're committed and reliable, which is crucial for a keyholder position.
Highlight Your Proactive Approach:Discuss instances where you've taken initiative in previous jobs, whether it was improving store processes or enhancing customer interactions. This will demonstrate your proactive attitude, which is essential for the role.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
Since this role is all about providing outstanding service, be prepared to share examples of how you've successfully helped customers in the past. Highlight your ability to engage with customers and make their experience enjoyable.
✨Demonstrate Reliability and Flexibility
The job requires a reliable individual who can manage early starts and late finishes. Be ready to discuss your previous experiences where you’ve shown commitment and flexibility in your work schedule.
✨Emphasise Teamwork and Leadership
As a keyholder, you'll need to support and supervise your colleagues. Share instances where you've taken charge or worked effectively within a team, showcasing your leadership potential.
✨Prepare for Practical Scenarios
Expect questions that may involve practical scenarios related to stock management or customer interactions. Think about how you would handle deliveries, unpack stock, or assist a customer with a specific project.
