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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Join Toolstation, a leading UK retailer in tools and building supplies, part of Travis Perkins plc.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and career development opportunities.
- Why this job: Be part of a fast-paced, customer-focused team with growth potential and a supportive culture.
- Qualifications: Experience as a keyholder or supervisor is preferred; a friendly attitude is essential.
- Other info: Flexible hours available; must be able to work early mornings and late evenings.
The predicted salary is between 24000 - 33600 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
What you\’ll do
Senior Store Assistant (Keyholder) in Peterlee
20 hours per week
We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we\’re not just looking for what you can bring to us today – we\’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You\’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you\’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You\’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you\’ll bring
A friendly personality: You\’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you\’ve taken charge in a previous role and are happy to step up when needed
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you\’ll get
Why Join Us?
At Toolstation, your career is in your hands. You\’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We\’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We\’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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Senior Store Assistant - Keyholder employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Be ready to discuss specific situations where you went above and beyond for a customer.
✨Tip Number 3
Highlight your reliability and flexibility. Since the role requires early starts and late finishes, be prepared to discuss your availability and any past experiences that demonstrate your commitment to being there when needed.
✨Tip Number 4
Emphasise your leadership potential. Even if you haven't held a supervisory role before, share instances where you've taken charge or supported team members, as this aligns with the keyholder responsibilities of the position.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you were a key holder or supervised team members. Emphasise your customer service skills and any hands-on retail experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with Toolstation's values, and provide examples of how you've contributed to a positive customer experience in past roles.
Showcase Your Flexibility: Since the role requires early starts and late finishes, highlight your availability and willingness to work flexible hours. This shows that you are committed and reliable, which is crucial for this position.
Prepare for Potential Questions: Think about how you would handle various scenarios in the store, such as dealing with difficult customers or managing stock deliveries. Being prepared to discuss these situations can demonstrate your proactive approach and problem-solving skills.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Prepare to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your ability to engage with customers and provide outstanding service.
✨Demonstrate Reliability and Accountability
Since this role involves keyholder responsibilities, it's crucial to convey your reliability. Share examples from past roles where you took charge or supported your team during busy times. This will show that you can be trusted with important tasks.
✨Be Ready for Hands-On Questions
Expect questions about your willingness to get involved in various store tasks, from handling deliveries to stocking shelves. Be prepared to discuss how you approach physical work and your attitude towards maintaining store standards.
✨Express Your Enthusiasm for Growth
Toolstation values employees who are eager to grow within the company. Talk about your career aspirations and how you see yourself progressing in the retail environment. Mention any interest in training or development opportunities they offer.