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- Tasks: Be the friendly face of Toolstation, assisting customers and managing store operations.
- Company: Toolstation is a fast-growing retailer of tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and health support.
- Why this job: Join a supportive team with growth opportunities and a focus on customer happiness.
- Qualifications: Experience as a key holder or supervisor is preferred, but a positive attitude is key.
- Other info: Flexible hours available; perfect for students looking to gain retail experience.
The predicted salary is between 12000 - 18000 £ per year.
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Join to apply for the Senior Store Assistant – Keyholder role at Toolstation
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Senior Store Assistant (Keyholder) in Coventry Tile Hill
20 hours per week
We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we\’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you\’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you’ve taken charge in a previous role and are happy to step up when needed
Your best self: Bring your energy, enthusiasm, and let your personality shine.
Why Join Us?
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Sales and Business Development
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Industries
Retail
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Senior Store Assistant - Keyholder employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's a phone call or an in-person chat, being friendly and approachable can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your previous experience as a keyholder or supervisor. Highlight specific examples where you've taken charge or supported your team, as this aligns with the responsibilities of the role.
✨Tip Number 4
Demonstrate your flexibility and reliability. Since the role requires early starts and late finishes, emphasising your willingness to adapt to different shifts can make you a more attractive candidate.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you were a key holder or supervised team members. Emphasise your customer service skills and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Toolstation and how your values align with theirs, particularly around customer service and teamwork.
Showcase Your Personality: Since this role requires a friendly personality, let your character shine through in your application. Use a conversational tone and share anecdotes that demonstrate your positive attitude and commitment to providing great customer experiences.
Highlight Flexibility and Reliability: Given the store's operating hours, emphasise your availability for early starts and late finishes. Mention any past experiences where you demonstrated reliability and flexibility in your work schedule.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Be prepared to share examples of how you've provided outstanding customer service in the past, and demonstrate your ability to engage with customers genuinely.
✨Demonstrate Reliability and Flexibility
Reliability is key for this role, especially since you'll be trusted with keyholder responsibilities. Highlight your punctuality and willingness to adapt to different shifts or tasks when discussing your previous work experiences.
✨Prepare for Hands-On Questions
Expect questions about handling deliveries, stocking shelves, and maintaining store standards. Be ready to discuss your experience with these tasks and how you approach physical work, especially in varying weather conditions.
✨Express Your Enthusiasm for Growth
Toolstation values employees who are eager to grow within the company. Share your career aspirations and how you see yourself progressing in the retail industry, showing that you're committed to developing your skills.
