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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Join Toolstation, a leading UK retailer of tools and building supplies, part of Travis Perkins plc.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and career development opportunities.
- Why this job: Be part of a fast-paced, customer-focused team with growth potential and supportive culture.
- Qualifications: Experience in retail or supervisory roles is preferred; a friendly and reliable personality is essential.
- Other info: Flexible hours available; must be able to work early mornings and late evenings.
Senior Store Assistant in Nuneaton
20 hours per week
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
Be Proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you’ll bring:
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
Why Join Us? At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits: We’ve got you covered!
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation: We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding the range of tools and building supplies they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Highlight any experiences where you went above and beyond to assist customers, as this aligns with Toolstation's focus on customer satisfaction.
✨Tip Number 3
Emphasise your reliability and flexibility. Since the role requires early starts and late finishes, be ready to discuss your availability and any past experiences where you demonstrated commitment to your work schedule.
✨Tip Number 4
Prepare to discuss your leadership potential. As a keyholder, you'll need to show that you're capable of supervising team members and taking charge when necessary. Think of examples where you've successfully led a team or taken initiative in a previous job.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you were a key holder or supervised team members. Emphasise your customer service skills and any hands-on retail experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with Toolstation's values and your commitment to providing excellent customer service.
Showcase Your Flexibility: Since the role requires early starts and late finishes, mention your availability and willingness to work flexible hours. This shows that you are reliable and committed to the job.
Highlight Your Proactive Approach: Discuss any experiences where you took initiative, such as improving store processes or enhancing customer experiences. This will demonstrate your proactive attitude, which is crucial for the role.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Prepare to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your ability to engage with customers and provide them with a great experience.
✨Demonstrate Reliability and Accountability
Since this role involves keyholder responsibilities, it's crucial to convey your reliability. Share examples from past roles where you took charge or were entrusted with important tasks. This will show that you can be counted on to open and close the store responsibly.
✨Be Ready to Discuss Teamwork
You'll be supporting colleagues and possibly supervising them. Be prepared to talk about your experience working in teams, how you motivate others, and any leadership roles you've held. This will demonstrate your ability to foster a positive work environment.
✨Express Your Enthusiasm for the Role
Toolstation values energy and enthusiasm. Make sure to convey your passion for the retail industry and your eagerness to contribute to the team. Discuss why you want to work at Toolstation specifically and how you align with their mission of making customers happy.