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For Companies At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store tasks.
- Company: Join one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, a pension scheme, and health support.
- Why this job: Fast-paced role with growth opportunities and a supportive team culture.
- Qualifications: Experience as a key holder or supervisor is needed; a positive attitude is essential.
- Other info: Access training programs and career advancement within the Travis Perkins Group.
The predicted salary is between 24000 - 33600 £ per year.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you’ll bring
A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you’ve taken charge in a previous role and are happy to step up when needed
Your best self: Bring your energy, enthusiasm, and let your personality shine.
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Senior Store Assistant - Keyholder employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Toolstation values a friendly personality, so be ready to share examples of how you've gone above and beyond to help customers in previous roles.
✨Tip Number 2
Highlight any experience you have with team supervision or keyholder responsibilities. Even if it's not extensive, demonstrating your reliability and accountability will make you stand out as a candidate.
✨Tip Number 3
Be prepared to discuss how you handle busy situations. Toolstation is fast-paced, so sharing specific strategies you've used to maintain efficiency while providing great service will show you're a good fit.
✨Tip Number 4
Research Toolstation's products and services, especially the Toolstation Club and Trade Accounts. Being knowledgeable about what they offer will demonstrate your proactive attitude and genuine interest in helping customers.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Senior Store Assistant - Keyholder. Highlight your relevant experience in customer service and team supervision.
Tailor Your CV: Customize your CV to reflect your experience related to retail, key holding, and supervisory roles. Emphasize your ability to provide excellent customer service and your proactive approach.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've contributed to a positive customer experience or led a team in previous positions.
Highlight Your Soft Skills: In your application, emphasize soft skills such as reliability, flexibility, and accountability. These traits are crucial for the role and will demonstrate your fit within Toolstation's culture.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your energy shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight any experiences where you went above and beyond to help customers, as this aligns with Toolstation's focus on customer satisfaction.
✨Discuss Teamwork and Leadership
Since the role involves supervising team members, be ready to talk about your experience in leading or supporting a team. Share specific instances where you took charge or helped colleagues succeed.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle deliveries, stock management, and maintaining store standards. Think of scenarios where you had to roll up your sleeves and get the job done, showcasing your hands-on approach.
