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- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Toolstation is a leading UK retailer of tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and career development opportunities.
- Why this job: Join a fast-paced, employee-focused culture where you can grow your career and make customers happy.
- Qualifications: Experience as a keyholder or in a supervisory role is preferred; a positive attitude is essential.
- Other info: Flexible hours with early starts and late finishes; must be local to Winsford.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you.
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves. It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be Proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you’ll bring:
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
- 22 days holiday
- Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation: We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding the range of tools and building supplies they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Highlighting your ability to connect with customers and solve their problems will make you stand out.
✨Tip Number 3
Emphasise your reliability and flexibility. Since the role requires early starts and late finishes, be ready to discuss your availability and any past experiences where you've demonstrated commitment to your work schedule.
✨Tip Number 4
Prepare to discuss your leadership experience, even if it's informal. As a keyholder, you'll need to show that you can take charge and support your team, so think of instances where you've stepped up or helped guide others.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles as a keyholder or in supervisory positions. Emphasise your customer service skills and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Toolstation that appeal to you, such as their commitment to employee growth and customer satisfaction.
Showcase Your Personality: Since a friendly personality is crucial for this role, let your character shine through in your application. Use a conversational tone and share anecdotes that demonstrate your positive attitude and reliability.
Highlight Flexibility and Accountability: Clearly state your availability for early starts and late finishes, as well as your willingness to take on keyholder responsibilities. Provide examples from past experiences where you demonstrated accountability and flexibility.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Be prepared to share examples of how you've provided outstanding customer service in the past, and demonstrate your ability to engage with customers and help them find what they need.
✨Demonstrate Reliability and Accountability
Since this role involves keyholder responsibilities, it's crucial to convey your reliability. Share experiences where you've taken charge or supervised a team, highlighting your commitment to being there when needed.
✨Emphasise Your Flexibility
With store hours from 7 AM to 8 PM, flexibility is key. Be ready to discuss your availability for early starts and late finishes, and show that you're adaptable to the fast-paced environment of retail.
✨Express Your Enthusiasm for Growth
Toolstation values personal development. Talk about your career aspirations and how you see yourself growing within the company. Mention any interest in training opportunities or advancement within the Travis Perkins Group.
