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For Companies At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store operations.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Why this job: Kickstart your career in retail with growth potential and hands-on experience.
- Qualifications: Friendly personality and some supervisory experience preferred.
- Other info: Dynamic work environment with training and support for your career journey.
The predicted salary is between 24000 - 36000 £ per year.
What you\’ll do
Senior Store Assistant (keyholder) in Marlborough 20 hours per week We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we\’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you\’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in : Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you\’ll bring
A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you’ve taken charge in a previous role and are happy to step up when needed
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you\’ll get
Why Join Us?
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Senior Store Assistant - Keyholder employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can demonstrate your ability to provide outstanding service. Maybe role-play some scenarios with a friend to get comfortable with asking the right questions and understanding customer needs.
✨Tip Number 3
Be ready to showcase your reliability! In your interview, share examples of times when you've stepped up or taken charge in previous roles. Highlight your flexibility and commitment to supporting both customers and your team – it’s what they’re looking for!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that catch your interest as you grow with us at Toolstation.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show us how you can create a welcoming atmosphere for customers.
Highlight Relevant Experience: Even if you haven't worked in retail before, think about any experience you have as a key holder or supervising others. We’re keen to see how your past roles can translate into this position!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your skills and experiences without unnecessary fluff. We want to get to know you quickly!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website at www.toolstationjobs.com. It’s the best way for us to receive your application and get the ball rolling on your journey with Toolstation!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Prepare examples from your past experiences where you've provided outstanding customer service. Think about how you handled difficult situations or went the extra mile for a customer – these stories will resonate well with the interviewers.
✨Demonstrate Leadership Potential
Since this role involves keyholder responsibilities and supervising team members, be ready to discuss any leadership experience you have. Even if it’s informal, share instances where you took charge or supported your colleagues. Highlighting your ability to lead will set you apart.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle store operations. Think about scenarios like managing stock deliveries or maintaining store standards. Practising these types of questions will help you feel more confident and prepared during the interview.
